Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Problem with Google pictures (google photos as i'm french)

  • 8 Antworten
  • 1 hat dieses Problem
  • 54 Aufrufe
  • Letzte Antwort von FredMcD

more options

Hi, Since 1 week i can't use all the fonctionalities of Google photos. I can't download albums, i can't share, i don't have infos about pics of album, etc... All the icons at top right are inoperatives. I've tried another browser (Google chrome) and all is fine. I use Windows 8.1 and Firefox 73.0.1 64 bits Regards

Hi, Since 1 week i can't use all the fonctionalities of Google photos. I can't download albums, i can't share, i don't have infos about pics of album, etc... All the icons at top right are inoperatives. I've tried another browser (Google chrome) and all is fine. I use Windows 8.1 and Firefox 73.0.1 64 bits Regards

Ausgewählte Lösung

Hi, This morning i try Firefox and surprisingly all is fine !!! Don't know why but all the functions of Google Photos work again ...

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (8)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

more options

Thanks for the reply. I've the same problem in safe mode I test other browsers: - same problem with Internet Explorer (11) - no problem with Chrome or Opera.

more options

Please provide a public link (no password) that we can check out. No Personal Information Please !

more options

Hi, Here is a screen video of what happens when i try to use Google photos http://amerisud.fr/images/googlephotos.mp4 At the beginning I select the pics of one day then i try to download them in the three dots menu. (6 - 10 s ), no result. Then i try to make an album (13s), the scrolling menu opens but no result on each line ! Then i try other icons (21 to 29 s). After i try to open an existing album (29 to 36). No result (36 to 46s) . I hit F5 at 46s to reload so the album appears , but pics are blurry and i can't open one if i click on one pic. From 53 to 57 s i click on the top icons, no result. Then i scroll to the botttom of album to see that ther's are a lot of missing pics and all are blurry.

more options

Seems that it's a problem with older version of Firefox. I have the 73.0.1 version (because i use the multirows bar, no suitable for 74 and later) and when i test on another computer with the latest version of Firefox, it works ! On my smartphone whith Firefox (latest version) it doesn't work !

Geändert am von phil-53

more options

I called for more help.

more options

Ausgewählte Lösung

Hi, This morning i try Firefox and surprisingly all is fine !!! Don't know why but all the functions of Google Photos work again ...

more options

Well done. It could have been a corrupt file that was overwritten.