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Set up auto respond when the email is coming from me

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I use a 3rd party shopping cart for my business and my copy of the receipt emails show they are coming from me and to the customer. Sometimes customers will respond with a question to the order email address. If they send an email to the order receipt email address I would like an email to be automatically sent to them saying they should send the email to our support email address. How can I do that?

I use a 3rd party shopping cart for my business and my copy of the receipt emails show they are coming from me and to the customer. Sometimes customers will respond with a question to the order email address. If they send an email to the order receipt email address I would like an email to be automatically sent to them saying they should send the email to our support email address. How can I do that?
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  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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sfhowes
  • Top 10 Contributor
1558 Lösungen 7461 Antworten
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In most cases, an autoreply is created by first making a message template, the one notifying customers, and then creating a filter that replies to the sender with the template message. In your case, it might be simpler to add a Reply-to address, i.e. the support address, to the account that sends the receipts, which is the order email address.

In most cases, an autoreply is created by first making a [http://kb.mozillazine.org/Message_templates message template], the one notifying customers, and then creating a [http://kb.mozillazine.org/Filters_(Thunderbird) filter] that replies to the sender with the template message. In your case, it might be simpler to add a Reply-to address, i.e. the support address, to the account that sends the receipts, which is the order email address.
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