cause of delivery failure

Extracted from https://support.mozilla.org/en-US/questions/1151308

YURI2005 said

addendum: another diagnosis with a delivery failure is as follows: Final-Recipient: rfc822;xxxxxxxxxx@cs.com Action: failed Status: 5.6.1 Diagnostic-Code: smtp;554 5.6.1 Body type not supported by Remote Host how to fix?

Please add the troubleshooting information to your post To find the Troubleshooting information:

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Toepassingsbasics

   Naam: Thunderbird
   Versie: 45.5.1
   Useragent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.5.1
   Profielmap: Map tonen

             (Lokaal station)
   Build-ID van de toepassing: 20161130024037
   Ingeschakelde plug-ins: about:plugins
   Buildconfiguratie: about:buildconfig
   Geheugengebruik: about:memory

 E-mail- en nieuwsaccounts
   account1:
     INCOMING: account1, , (pop3) pop.kpnmail.nl:995, SSL, passwordCleartext
     OUTGOING: , smtp.kpnmail.nl:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crashrapporten

 Extensies
   Lightning, 4.7.5.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Mail Redirect, 0.8.7, true, {CC3C233D-6668-41bc-AAEB-F3A1D1D594F5}

 Belangrijke aangepaste voorkeuren

   Naam: Waarde

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.5.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.glcontext.appVersion: 45.4.0
     gfx.crash-guard.glcontext.deviceID: 0x118e
     gfx.crash-guard.glcontext.driverVersion: 21.21.13.6909
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1395755461
     mailnews.database.global.datastore.id: 14e2fcae-d4f9-4ca2-8a67-a1077c6314c
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1482147830
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
     print.printer_HP_Officejet_4630_series.print_bgcolor: false
     print.printer_HP_Officejet_4630_series.print_bgimages: false
     print.printer_HP_Officejet_4630_series.print_duplex: -437918235
     print.printer_HP_Officejet_4630_series.print_edge_bottom: 0
     print.printer_HP_Officejet_4630_series.print_edge_left: 0
     print.printer_HP_Officejet_4630_series.print_edge_right: 0
     print.printer_HP_Officejet_4630_series.print_edge_top: 0
     print.printer_HP_Officejet_4630_series.print_evenpages: true
     print.printer_HP_Officejet_4630_series.print_footercenter:
     print.printer_HP_Officejet_4630_series.print_footerleft: &PT
     print.printer_HP_Officejet_4630_series.print_footerright: &D
     print.printer_HP_Officejet_4630_series.print_headercenter:
     print.printer_HP_Officejet_4630_series.print_headerleft: &T
     print.printer_HP_Officejet_4630_series.print_headerright: &U
     print.printer_HP_Officejet_4630_series.print_in_color: true
     print.printer_HP_Officejet_4630_series.print_margin_bottom: 0.5
     print.printer_HP_Officejet_4630_series.print_margin_left: 0.5
     print.printer_HP_Officejet_4630_series.print_margin_right: 0.5
     print.printer_HP_Officejet_4630_series.print_margin_top: 0.5
     print.printer_HP_Officejet_4630_series.print_oddpages: true
     print.printer_HP_Officejet_4630_series.print_orientation: 0
     print.printer_HP_Officejet_4630_series.print_page_delay: 50
     print.printer_HP_Officejet_4630_series.print_paper_data: 9
     print.printer_HP_Officejet_4630_series.print_paper_height: 11,00
     print.printer_HP_Officejet_4630_series.print_paper_name:
     print.printer_HP_Officejet_4630_series.print_paper_size_type: 0
     print.printer_HP_Officejet_4630_series.print_paper_size_unit: 1
     print.printer_HP_Officejet_4630_series.print_paper_width: 8,50
     print.printer_HP_Officejet_4630_series.print_resolution: -437918235
     print.printer_HP_Officejet_4630_series.print_reversed: false
     print.printer_HP_Officejet_4630_series.print_scaling: 1,00
     print.printer_HP_Officejet_4630_series.print_shrink_to_fit: true
     print.printer_HP_Officejet_4630_series.print_to_file: false
     print.printer_HP_Officejet_4630_series.print_unwriteable_margin_bottom: 0
     print.printer_HP_Officejet_4630_series.print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_4630_series.print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_4630_series.print_unwriteable_margin_top: 0
     security.OCSP.enabled: 0

 Grafisch

     Adapterbeschrijving: NVIDIA GeForce GTX 760 (192-bit)
     Vendor-ID: 0x10de
     Device-ID: 0x118e
     Adapter-RAM: 1536
     Adapterstuurprogramma’s: C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nvmowu.inf_amd64_a9c3add7483ca8dd\nvwgf2um
     Stuurprogrammaversie: 21.21.13.6909
     Datum stuurprogramma: 8-1-2016
     Direct2D ingeschakeld: false
     DirectWrite ingeschakeld: false (10.0.14393.351)
     ClearType-parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
     WebGL-renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 760 (192-bit) Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU-versnelde vensters: 0

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incrementele GC: 1

 Toegankelijkheid

   Geactiveerd: 0
   Toegankelijkheid voorkomen: 0

 Bibliotheekversies

     Verwachte minimale versie
     Gebruikte versie

     NSPR
     4.12
     4.12

     NSS
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS Util
     3.21.3
     3.21.3

     NSS SSL
     3.21.3 Basic ECC
     3.21.3 Basic ECC

     NSS S/MIME
     3.21.3 Basic ECC
     3.21.3 Basic ECC

Right click your account in the folder pane and select settings. In the account name, above server settings. Ensure the email address is specified correctly in Email Address and that reply-to address is blank.

Some receiveds choke on a valid reply to address. I leave it in, but perhaps you should remove it to see if that might be the cause of the trouble. I would however think it is the email address above it that is the problem, perhaps it does not have the @ or, seeing as you appear to be from Northern Europe, does either have umlaut's or other text decoration. My experience is that servers are at times maintained by folk that are blinding in their tunnel vision about how language is written. "We don't use that stuff in Texas"

thanks Matt, i checked the matters from your advice but there are no flaws there: emailaddress is correctly stated in the box and the reply-address box is left empty; thus the problem still exists kind regards

Do you still see the same issue if you disable the mail redirect add-on? While Onno Ekker does good work, there may be a bug there.