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Page setup is blank. Any changes made don't stick. Print preview does not work. Selected printer cannot be found.

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I am running the latest Windows 10 and the latest Firefox 48.0.2. I have a log on and my wife has a log on. I can make changes to my Page setup and it sticks. I also am able to use print preview. Any changes made on my wife's "page setup" do not stick. I put .3" margin all the way around and enter headers and footers hit OK. When I go back everything is blank. Also, her print preview does not work. When she hits print preview she gets "Print Preview Error" which says "The Selected Printer Could Not Be Found". But she is able to actually print. Any help solving this issue will be greatly appreciated and my wife will think I am a genius.

Ausgewählte Lösung

Hi, here's a couple of articles that might help - in particular, the 2nd one -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!

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Ausgewählte Lösung

Hi, here's a couple of articles that might help - in particular, the 2nd one -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!