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Firefox crashes

  • 10 Antworten
  • 6 haben dieses Problem
  • 343 Aufrufe
  • Letzte Antwort von reynoldsro

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When I try to start firefox I get the following error message:- firefox.exe application error The application failed to initialize properly (0x000001d) click on ok to terminate the application. Firefox worked just fine until yesterday (5th May). My computer is an AMD 32bit processor running windows xp . I'm currently using the CometBird browser, but some of the web sites I visit keep asking me to upgrade to a newer browser. I hope you can help me:) Kindest regards Roger Reynolds

Ausgewählte Lösung

Well, re-installing Firefox didn't work for you. CometBird is defunct as a project. Google Chrome doesn't even support Vista any longer, much less WinXP. You're kinda running out of XP compatible web browsers to use.

Have you considered switching that old PC to Linux? Many old hardware users are going to a "slim" Linux repo. Or maybe it's time for a new PC, with an up-to-date operating system?

Either of those would allow for an up-to-date web browser to be installed, and would come with a usable up-to-date web browser.

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Alle Antworten (10)

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reynoldsro said

When I try to start firefox I get the following error message:- firefox.exe application error The application failed to initialize properly (0x000001d) click on ok to terminate the application. Firefox worked just fine until yesterday (5th May). My computer is an AMD 32bit processor running windows xp . I'm currently using the CometBird browser, but some of the web sites I visit keep asking me to upgrade to a newer browser. I hope you can help me:) Kindest regards Roger Reynolds

As an update firefox has now started working. So all is well :)

Unfortunately problem has now re-occurred, I have deleted fire fox and re-installed but to no avail I still get:- The application failed to initialize properly (0x000001d) click on ok to terminate the application. So as it stands I can't use fireFox :(

Geändert am von reynoldsro

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If Firefox is crashing why not provide us with some of the Crash Reports ID's?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile to test if your current profile is causing the problem.


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Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

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the-edmeister said

If Firefox is crashing why not provide us with some of the Crash Reports ID's?
  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
aboutcrashesFx29
More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

I'm sorry, but I can't get fire fox to start. I just get the error info I quoted, but thanks for the help :)

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cor-el said

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release. If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.
  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then create a new profile to test if your current profile is causing the problem.

I tried this but alas it no cured the problem. Thank's for the help though :)

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Whoops, didn't realize that your Firefox is crashing when you open it.

Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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the-edmeister said

Whoops, didn't realize that your Firefox is crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.
You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Hello edmiester I tried looking in the Mozilla crash reports folder, there were no submitted crashreports. There was just the following info

This Source Code Form is subject to the terms of the Mozilla Public
License, v. 2.0. If a copy of the MPL was not distributed with this
file, You can obtain one at http://mozilla.org/MPL/2.0/.
  1. This file is in the UTF-8 encoding

[Strings]

  1. LOCALIZATION NOTE (isRTL):
  2. Leave this entry empty unless your language requires right-to-left layout,
  3. for example like Arabic, Hebrew, Persian. If your language needs RTL, please
  4. use the untranslated English word "yes" as value

isRTL= CrashReporterTitle=Crash Reporter

  1. LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla")

CrashReporterVendorTitle=%s Crash Reporter

  1. LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information.

CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a report for this crash.\n\nDetails: %s

  1. LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered!

CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a crash report.\n\nDetails: %s CrashReporterSorry=We're Sorry

  1. LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name.

CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report. CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly. Details=Details… ViewReportTitle=Report Contents CommentGrayText=Add a comment (comments are publicly visible) ExtraReportInfo=This report also contains technical information about the state of the application when it crashed.

  1. LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name.

CheckSendReport=Tell %s about this crash so they can fix it CheckIncludeURL=Include the address of the page I was on CheckAllowEmail=Allow %s to contact me about this report EmailGrayText=Enter your email address here ReportPreSubmit2=Your crash report will be submitted before you quit or restart. ReportDuringSubmit2=Submitting your report… ReportSubmitSuccess=Report submitted successfully! ReportSubmitFailed=There was a problem submitting your report. ReportResubmit=Resending reports that previously failed to send…

  1. LOCALIZATION NOTE (Quit2): The %s is replaced with the product name.

Quit2=Quit %s

  1. LOCALIZATION NOTE (Restart): The %s is replaced with the product name.

Restart=Restart %s Ok=OK Close=Close

Once again thanks for the help :)

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Ausgewählte Lösung

Well, re-installing Firefox didn't work for you. CometBird is defunct as a project. Google Chrome doesn't even support Vista any longer, much less WinXP. You're kinda running out of XP compatible web browsers to use.

Have you considered switching that old PC to Linux? Many old hardware users are going to a "slim" Linux repo. Or maybe it's time for a new PC, with an up-to-date operating system?

Either of those would allow for an up-to-date web browser to be installed, and would come with a usable up-to-date web browser.

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Hello edmiester

I think I will splash a bit of cash on a new PC. Then try to load Linux on the old one. Once again thanks for the help Take care RR