Hi there Mozilla Support: The other day I'm been having issues with FF. It's mainly focused on Facebook videos NOT playing at all but just loading and sometimes just blan…
Hi there Mozilla Support:
The other day I'm been having issues with FF. It's mainly focused on Facebook videos NOT playing at all but just loading and sometimes just blank. The issue is just Facebook videos because if I go to youtube then all videos will still work. I've done countless troubleshooting steps which is why I'm here now:) Anyhow this is what I've done so far:
1)Disabled ALL FF addons as well as individual addons to seclude any incompatibilities but still no videos
2)Restarted FF in safe mode AND REFRESH FIREFOX but still no success
3)I'm assuming that Adobe Flash could be the culprit however I've COMPLETELY UNINSTALLED (PROPER UNINSTALLATION THAT I FOLLOWED ON ADOBE'S WEBSITE) flash and reinstalled Version 17, 21, 23 and the most recent version of FLASH 22.214.171.124 but still no answer
4) Updated my Nvidia Display driver from Nvidia's site but still no answer
5)Downloaded Flash Video player (ADD ON THAT FORCES SITE TO PLAY MEDIA WITH FLASH) from Mozilla add on site, installed, but still no Facebook videos loading
I'm still running XPSP3 but unfortunately based on my work software, XP is only compatible with that software which is why I'm still using the OS. Obviously for browser purposes I've ALWAYS USED FF since I was in high school:) I just love it in terms of speed and functionality however this past week has been a drag with Facebook videos not loading. I DO NOT want to switch to another browser. I still believe there's a light at the end of the tunnel with FF:)
NOTE: I'm not sure if this contributes to the problem however a couple of days before I did a few things:
a)There was the WannaCry ransomware bug (don't worry I wasn't affected by it) and I did get a patch from Microsoft for my XP machine. I installed it and it was successfully installed in my program list. I also tried tampering with the media plugins in FF's about:config. However I thought if I refreshed FF then this should set all media plugins and others to their DEFAULT values.
Anyhow there's also an attachment (jpg) file of the issue I'm having and I hope that you guys can help with the Facebook issue
Upgraded to FF v51. Great product. Please help to fix message Secure Connection Failed. Very persistent error. Visited (https) zacks.com ? Thank you. P.S. https://…
Upgraded to FF v51. Great product. Please help to fix message Secure Connection Failed. Very persistent error. Visited (https) zacks.com ?