Re earlier question...
I have recovered the emails by restoring to an earlier date before the Kasp installation. I am now concerned that as and when I re-reinstall Kasp that the same problem will arise. All the emails are in their folders, inbox has 10 instead of 1500 and everything is compacted. I run Windows 7 Home Premium. Any help and advice much appreciated. Thanks.
Alle Antworten (1)
This why we discourage the use of anti-virus on your incoming email. All your messages are stored end-to-end in one big file, but Kaspersky doesn't understand this. It sees one thing it doesn't like and quarantines the whole file.
Turn off scanning of email; viruses can't do any harm in your email messages. It's sufficient to scan attachments as they are opened.
I can't say you won't lose your messages again if you re-enable Kaspersky - unless you can identify and delete the offending message.
For the future, if you really want your antivirus to check incoming messages, go to Tools|Options|Security|Anti-virus and tick the checkbox "Allow anti-virus clients to quarantine individual incoming messages".