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Firefox crashes

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January 5, 2015 @ 430 AM ET: Crash ID: bp-e15a7ffc-1939-4fe9-ae9b-96e722150105

January 12, 2015 @ 5 PM ET: No Crash ID. Instead the following message - "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: The application did not identify itself."

Windows 7 Home Premium 32-bit. I tried a clean install after an upgrade was unsuccessful. No luck. Any help is appreciated, thanks.

January 5, 2015 @ 430 AM ET: Crash ID: bp-e15a7ffc-1939-4fe9-ae9b-96e722150105 January 12, 2015 @ 5 PM ET: No Crash ID. Instead the following message - "The application had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details: The application did not identify itself." Windows 7 Home Premium 32-bit. I tried a clean install after an upgrade was unsuccessful. No luck. Any help is appreciated, thanks.

Ausgewählte Lösung

I solved the problem myself. I uninstalled Mozilla Firefox and the Mozilla Maintenance Service via the Control Panel. I then deleted both directories from Program Files. I rebooted the computer and reinstalled Firefox. It now works again.

Diese Antwort im Kontext lesen 2

Mehr Details zum System

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Media Center PC 5.0; OfficeLiveConnector.1.5; OfficeLivePatch.1.3; SLCC1; Tablet PC 2.0; rv:11.0) like Gecko

Weitere Informationen

FredMcD
  • Top 10 Contributor
4246 Lösungen 59390 Antworten
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The crash report flagged these programs;

Signature OOM OutOfMemory

SiteSafety.dll = AVG Secure Search

icudt52.dll = International Components for Unicode


https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

The crash report flagged these programs; Signature OOM OutOfMemory SiteSafety.dll = AVG Secure Search icudt52.dll = International Components for Unicode ----------------------- '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''

Ausgewählte Lösung

I solved the problem myself. I uninstalled Mozilla Firefox and the Mozilla Maintenance Service via the Control Panel. I then deleted both directories from Program Files. I rebooted the computer and reinstalled Firefox. It now works again.

I solved the problem myself. I uninstalled Mozilla Firefox and the Mozilla Maintenance Service via the Control Panel. I then deleted both directories from Program Files. I rebooted the computer and reinstalled Firefox. It now works again.
FredMcD
  • Top 10 Contributor
4246 Lösungen 59390 Antworten
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That was very good work. Well Done.

The crash reports come with several pages of information. One of those pages is a list of programs running on your system. Sometimes, a program in flagged, meaning it is causing a problem. Looking up the owner of that program can tell you what the parent program is. Sometimes it just needs to be updated. No Personal Information Is Collected.

That was very good work. Well Done. The crash reports come with several pages of information. One of those pages is a list of programs running on your system. Sometimes, a program in flagged, meaning it is causing a problem. Looking up the owner of that program can tell you what the parent program is. Sometimes it just needs to be updated. '''No Personal Information Is Collected.'''