Firefox Community Forum

I have used firefox for 13 years now and I have never had any major issues with it. but recently I have noticed that whenever I open it on my laptop, the laptop freezes and then a black screen, then a mozzila firefox crash dialog box. sometimes I am forced to hard restart the laptop then use another browser. I still want to continue using Firefox but that issue is really frustrating.

Thank you

Hello

I kept getting crashed error everytime I open firefox. It prompted me to update which I did and install. I LOST ALL my apps and passwords that was shortcut on firefox. I need that restored as it has a lot of my business access links to sites.

Additionally firefox keeps crashing and giving me error message to restore or close. I click close but I also clicked restore and it still kept on giving me issues. It's causing me a lot of stress.

Please get back to me asap [redacted phone# and email from public community support forum]

Hello, my firefox browser suddenly started to crash on startup,even when trying to start it in safemode but holding down shift key , i also tried to uninstall and delete all firefox related data from my pc and then reinstall,still crashes which is weird because it worked fine before the crash reported contents contain the following

BuildID: 20260715202819 CrashTime: 1784782141 InstallTime: 1784152222 MinidumpSha256Hash: 2acaa7736dc7400f254067f4dedbf53d522905e870d19b4ea26e182cec1d0b94 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Microsoft Corporation":["CoreMessagingXP.dll","Microsoft.UI.Windowing.Core.dll","Microsoft.UI.Windowing.dll"],"Microsoft Windows":["Microsoft.Internal.FrameworkUdk.dll","explorerframe.dll","twinapi.dll","Microsoft.Internal.FrameworkUdk.System.dll","AudioSes.dll","dataexchange.dll","wsock32.dll","NapiNSP.dll","winrnr.dll","nlansp_c.dll","wshbth.dll","wscapi.dll","ondemandconnroutehelper.dll","dbgcore.dll","wininet.dll","MMDevAPI.dll","directmanipulation.dll","textinputframework.dll","Windows.Globalization.dll","iertutil.dll","twinapi.appcore.dll","srvcli.dll","Windows.UI.Immersive.dll","npmproxy.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","CoreUIComponents.dll","Windows.UI.dll","directxdatabasehelper.dll","winmm.dll","WinTypes.dll","Bcp47Langs.dll","version.dll","netprofm.dll","ktmw32.dll","mscms.dll","propsys.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","windows.storage.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","dsparse.dll","mswsock.dll","CRYPTBASE.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","KERNELBASE.dll","win32u.dll","wintrust.dll","gdi32full.dll","msvcp_win.dll","bcryptPrimitives.dll","ucrtbase.dll","crypt32.dll","psapi.dll","gdi32.dll","nsi.dll","setupapi.dll","msvcrt.dll","kernel32.dll","advapi32.dll","combase.dll","msctf.dll","sechost.dll","clbcatq.dll","shell32.dll","rpcrt4.dll","shlwapi.dll","oleaut32.dll","imm32.dll","ws2_32.dll","ole32.dll","SHCore.dll","user32.dll","ntdll.dll","directxdatabasehelper.dll","KBDUS.DLL","dxgi.dll","resourcepolicyclient.dll","resourcepolicyclient.dll","UMPDC.dll","powrprof.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]} ProcessType: main ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StackTraces: {"crash_type":"EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_FATAL_APP_EXIT","crash_address":"0x7ffc2263a3bf","crash_thread":0,"main_module":0,"modules":[{"base_address":"0x7ff611ff0000","end_address":"0x7ff61209f000","filename":"firefox.exe","code_id":"6a57ff03af000","debug_file":"firefox.pdb","debug_id":"B6503DEC196D41E94C4C44205044422E1","version":"153.0.0.7"},{"base_address":"0x7ffbbddd0000","end_address":"0x7ffbc8654000","filename":"xul.dll","code_id":"6a57ff52a884000","debug_file":"xul.pdb","debug_id":"DBCCEF4FE704EAD64C4C44205044422E1","version":"153.0.0.7"},{"base_address":"0x7ffc22600000","end_address":"0x7ffc22683000","filename":"Microsoft.UI.Windowing.Core.dll","code_id":"581dabfc83000","debug_file":"Microsoft.UI.Windowing.Core.pdb","debug_id":"F1D81CA3C4FEA5945521722729AE742C1","version":"10.0.27108.1004"},{"base_address":"0x7ffccc3a0000","end_address":"0x7ffccc79e000","filename":"KERNELBASE.dll","code_id":"ca32cd543fe000","debug_file":"kernelbase.pdb","debug_id":"D218BA2F1C9B5E12CC7223574B1B66981","version":"10.0.26100.8875"},{"base_address":"0x7ffccd560000","end_address":"0x7ffccd629000","filename":"kernel32.dll","code_id":"b7daf818c9000","debug_file":"kernel32.pdb","debug_id":"2554A4D7DED55C1D6F033011500EA7811","version":"10.0.26100.8875"},{"base_address":"0x7ffccf180000","end_address":"0x7ffccf3e6000","filename":"ntdll.dll","code_id":"ba65e4a2266000","debug_file":"ntdll.pdb","debug_id":"1806222313D4104266A4820B86925E3B1","version":"10.0.26100.8875"}],"unloaded_modules":[{"base_address":"0x7ffcc5220000","end_address":"0x7ffcc527f000","filename":"directxdatabasehelper.dll","code_id":"382619925f000"},{"base_address":"0x7ffcc5b50000","end_address":"0x7ffcc5b59000","filename":"KBDUS.DLL","code_id":"453720039000"},{"base_address":"0x7ffcc9120000","end_address":"0x7ffcc925e000","filename":"dxgi.dll","code_id":"e4c01fde13e000"},{"base_address":"0x7ffcc9510000","end_address":"0x7ffcc9524000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"},{"base_address":"0x7ffcc9510000","end_address":"0x7ffcc9524000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"},{"base_address":"0x7ffccc1e0000","end_address":"0x7ffccc1f4000","filename":"UMPDC.dll","code_id":"a064969214000"},{"base_address":"0x7ffccc200000","end_address":"0x7ffccc25e000","filename":"powrprof.dll","code_id":"aa6357b35e000"}],"threads":[{"frames":[{"ip":"0x7ffccc4a9ce8","module_index":3,"trust":"context"},{"ip":"0x7ffc22609423","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22609502","module_index":2,"trust":"cfi"},{"ip":"0x7ffc226094e1","module_index":2,"trust":"cfi"},{"ip":"0x7ffc226060cd","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22605bc7","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22605c47","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22609543","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2263a3be","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2263c840","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2262e5c0","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2262f3b7","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22611412","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2261139c","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22612317","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2261e255","module_index":2,"trust":"cfi"},{"ip":"0x7ffbc35a5983","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf0cbdc2","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc39256ec","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbe95c249","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbed22ebb","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3540dcd","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3540ed2","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbee2b915","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbee2b759","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf99cb71","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbfe8842a","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf79c2e1","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf7c0dd4","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbddfdd8e","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbde86e71","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbde861d6","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3bb5def","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0b2ac5a","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0ab7566","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0ab71c9","module_index":1,"trust":"cfi"},{"ip":"0x7ff611ff4138","module_index":0,"trust":"cfi"},{"ip":"0x7ff61202c667","module_index":0,"trust":"cfi"},{"ip":"0x7ffccd58e956","module_index":4,"trust":"cfi"},{"ip":"0x7ffccf22ad6b","module_index":5,"trust":"cfi"}]}]} StartupTime: 1784782140 SubmittedFrom: Client Throttleable: 1 UptimeTS: 1.0 Vendor: Mozilla Version: 153.0 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

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