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firefox browser crashes on startup even after uninstall and clean reinstall

Firefox Launch failure
thisissasha replied
Marwan Mansour
Marwan Mansour

Hello, my firefox browser suddenly started to crash on startup,even when trying to start it in safemode but holding down shift key , i also tried to uninstall and delete all firefox related data from my pc and then reinstall,still crashes which is weird because it worked fine before the crash reported contents contain the following

BuildID: 20260715202819 CrashTime: 1784782141 InstallTime: 1784152222 MinidumpSha256Hash: 2acaa7736dc7400f254067f4dedbf53d522905e870d19b4ea26e182cec1d0b94 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Microsoft Corporation":["CoreMessagingXP.dll","Microsoft.UI.Windowing.Core.dll","Microsoft.UI.Windowing.dll"],"Microsoft Windows":["Microsoft.Internal.FrameworkUdk.dll","explorerframe.dll","twinapi.dll","Microsoft.Internal.FrameworkUdk.System.dll","AudioSes.dll","dataexchange.dll","wsock32.dll","NapiNSP.dll","winrnr.dll","nlansp_c.dll","wshbth.dll","wscapi.dll","ondemandconnroutehelper.dll","dbgcore.dll","wininet.dll","MMDevAPI.dll","directmanipulation.dll","textinputframework.dll","Windows.Globalization.dll","iertutil.dll","twinapi.appcore.dll","srvcli.dll","Windows.UI.Immersive.dll","npmproxy.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","CoreUIComponents.dll","Windows.UI.dll","directxdatabasehelper.dll","winmm.dll","WinTypes.dll","Bcp47Langs.dll","version.dll","netprofm.dll","ktmw32.dll","mscms.dll","propsys.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","windows.storage.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","dsparse.dll","mswsock.dll","CRYPTBASE.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","KERNELBASE.dll","win32u.dll","wintrust.dll","gdi32full.dll","msvcp_win.dll","bcryptPrimitives.dll","ucrtbase.dll","crypt32.dll","psapi.dll","gdi32.dll","nsi.dll","setupapi.dll","msvcrt.dll","kernel32.dll","advapi32.dll","combase.dll","msctf.dll","sechost.dll","clbcatq.dll","shell32.dll","rpcrt4.dll","shlwapi.dll","oleaut32.dll","imm32.dll","ws2_32.dll","ole32.dll","SHCore.dll","user32.dll","ntdll.dll","directxdatabasehelper.dll","KBDUS.DLL","dxgi.dll","resourcepolicyclient.dll","resourcepolicyclient.dll","UMPDC.dll","powrprof.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]} ProcessType: main ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StackTraces: {"crash_type":"EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_FATAL_APP_EXIT","crash_address":"0x7ffc2263a3bf","crash_thread":0,"main_module":0,"modules":[{"base_address":"0x7ff611ff0000","end_address":"0x7ff61209f000","filename":"firefox.exe","code_id":"6a57ff03af000","debug_file":"firefox.pdb","debug_id":"B6503DEC196D41E94C4C44205044422E1","version":"153.0.0.7"},{"base_address":"0x7ffbbddd0000","end_address":"0x7ffbc8654000","filename":"xul.dll","code_id":"6a57ff52a884000","debug_file":"xul.pdb","debug_id":"DBCCEF4FE704EAD64C4C44205044422E1","version":"153.0.0.7"},{"base_address":"0x7ffc22600000","end_address":"0x7ffc22683000","filename":"Microsoft.UI.Windowing.Core.dll","code_id":"581dabfc83000","debug_file":"Microsoft.UI.Windowing.Core.pdb","debug_id":"F1D81CA3C4FEA5945521722729AE742C1","version":"10.0.27108.1004"},{"base_address":"0x7ffccc3a0000","end_address":"0x7ffccc79e000","filename":"KERNELBASE.dll","code_id":"ca32cd543fe000","debug_file":"kernelbase.pdb","debug_id":"D218BA2F1C9B5E12CC7223574B1B66981","version":"10.0.26100.8875"},{"base_address":"0x7ffccd560000","end_address":"0x7ffccd629000","filename":"kernel32.dll","code_id":"b7daf818c9000","debug_file":"kernel32.pdb","debug_id":"2554A4D7DED55C1D6F033011500EA7811","version":"10.0.26100.8875"},{"base_address":"0x7ffccf180000","end_address":"0x7ffccf3e6000","filename":"ntdll.dll","code_id":"ba65e4a2266000","debug_file":"ntdll.pdb","debug_id":"1806222313D4104266A4820B86925E3B1","version":"10.0.26100.8875"}],"unloaded_modules":[{"base_address":"0x7ffcc5220000","end_address":"0x7ffcc527f000","filename":"directxdatabasehelper.dll","code_id":"382619925f000"},{"base_address":"0x7ffcc5b50000","end_address":"0x7ffcc5b59000","filename":"KBDUS.DLL","code_id":"453720039000"},{"base_address":"0x7ffcc9120000","end_address":"0x7ffcc925e000","filename":"dxgi.dll","code_id":"e4c01fde13e000"},{"base_address":"0x7ffcc9510000","end_address":"0x7ffcc9524000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"},{"base_address":"0x7ffcc9510000","end_address":"0x7ffcc9524000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"},{"base_address":"0x7ffccc1e0000","end_address":"0x7ffccc1f4000","filename":"UMPDC.dll","code_id":"a064969214000"},{"base_address":"0x7ffccc200000","end_address":"0x7ffccc25e000","filename":"powrprof.dll","code_id":"aa6357b35e000"}],"threads":[{"frames":[{"ip":"0x7ffccc4a9ce8","module_index":3,"trust":"context"},{"ip":"0x7ffc22609423","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22609502","module_index":2,"trust":"cfi"},{"ip":"0x7ffc226094e1","module_index":2,"trust":"cfi"},{"ip":"0x7ffc226060cd","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22605bc7","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22605c47","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22609543","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2263a3be","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2263c840","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2262e5c0","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2262f3b7","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22611412","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2261139c","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22612317","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2261e255","module_index":2,"trust":"cfi"},{"ip":"0x7ffbc35a5983","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf0cbdc2","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc39256ec","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbe95c249","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbed22ebb","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3540dcd","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3540ed2","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbee2b915","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbee2b759","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf99cb71","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbfe8842a","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf79c2e1","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf7c0dd4","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbddfdd8e","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbde86e71","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbde861d6","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3bb5def","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0b2ac5a","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0ab7566","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0ab71c9","module_index":1,"trust":"cfi"},{"ip":"0x7ff611ff4138","module_index":0,"trust":"cfi"},{"ip":"0x7ff61202c667","module_index":0,"trust":"cfi"},{"ip":"0x7ffccd58e956","module_index":4,"trust":"cfi"},{"ip":"0x7ffccf22ad6b","module_index":5,"trust":"cfi"}]}]} StartupTime: 1784782140 SubmittedFrom: Client Throttleable: 1 UptimeTS: 1.0 Vendor: Mozilla Version: 153.0 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Hello, my firefox browser suddenly started to crash on startup,even when trying to start it in safemode but holding down shift key , i also tried to uninstall and delete all firefox related data from my pc and then reinstall,still crashes which is weird because it worked fine before the crash reported contents contain the following BuildID: 20260715202819 CrashTime: 1784782141 InstallTime: 1784152222 MinidumpSha256Hash: 2acaa7736dc7400f254067f4dedbf53d522905e870d19b4ea26e182cec1d0b94 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Microsoft Corporation":["CoreMessagingXP.dll","Microsoft.UI.Windowing.Core.dll","Microsoft.UI.Windowing.dll"],"Microsoft Windows":["Microsoft.Internal.FrameworkUdk.dll","explorerframe.dll","twinapi.dll","Microsoft.Internal.FrameworkUdk.System.dll","AudioSes.dll","dataexchange.dll","wsock32.dll","NapiNSP.dll","winrnr.dll","nlansp_c.dll","wshbth.dll","wscapi.dll","ondemandconnroutehelper.dll","dbgcore.dll","wininet.dll","MMDevAPI.dll","directmanipulation.dll","textinputframework.dll","Windows.Globalization.dll","iertutil.dll","twinapi.appcore.dll","srvcli.dll","Windows.UI.Immersive.dll","npmproxy.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","winhttp.dll","CoreUIComponents.dll","Windows.UI.dll","directxdatabasehelper.dll","winmm.dll","WinTypes.dll","Bcp47Langs.dll","version.dll","netprofm.dll","ktmw32.dll","mscms.dll","propsys.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","wtsapi32.dll","winnsi.dll","uxtheme.dll","DXCore.dll","dxgi.dll","dwmapi.dll","dbghelp.dll","windows.storage.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","dsparse.dll","mswsock.dll","CRYPTBASE.dll","msasn1.dll","cfgmgr32.dll","devobj.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","KERNELBASE.dll","win32u.dll","wintrust.dll","gdi32full.dll","msvcp_win.dll","bcryptPrimitives.dll","ucrtbase.dll","crypt32.dll","psapi.dll","gdi32.dll","nsi.dll","setupapi.dll","msvcrt.dll","kernel32.dll","advapi32.dll","combase.dll","msctf.dll","sechost.dll","clbcatq.dll","shell32.dll","rpcrt4.dll","shlwapi.dll","oleaut32.dll","imm32.dll","ws2_32.dll","ole32.dll","SHCore.dll","user32.dll","ntdll.dll","directxdatabasehelper.dll","KBDUS.DLL","dxgi.dll","resourcepolicyclient.dll","resourcepolicyclient.dll","UMPDC.dll","powrprof.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]} ProcessType: main ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release StackTraces: {"crash_type":"EXCEPTION_STACK_BUFFER_OVERRUN / FAST_FAIL_FATAL_APP_EXIT","crash_address":"0x7ffc2263a3bf","crash_thread":0,"main_module":0,"modules":[{"base_address":"0x7ff611ff0000","end_address":"0x7ff61209f000","filename":"firefox.exe","code_id":"6a57ff03af000","debug_file":"firefox.pdb","debug_id":"B6503DEC196D41E94C4C44205044422E1","version":"153.0.0.7"},{"base_address":"0x7ffbbddd0000","end_address":"0x7ffbc8654000","filename":"xul.dll","code_id":"6a57ff52a884000","debug_file":"xul.pdb","debug_id":"DBCCEF4FE704EAD64C4C44205044422E1","version":"153.0.0.7"},{"base_address":"0x7ffc22600000","end_address":"0x7ffc22683000","filename":"Microsoft.UI.Windowing.Core.dll","code_id":"581dabfc83000","debug_file":"Microsoft.UI.Windowing.Core.pdb","debug_id":"F1D81CA3C4FEA5945521722729AE742C1","version":"10.0.27108.1004"},{"base_address":"0x7ffccc3a0000","end_address":"0x7ffccc79e000","filename":"KERNELBASE.dll","code_id":"ca32cd543fe000","debug_file":"kernelbase.pdb","debug_id":"D218BA2F1C9B5E12CC7223574B1B66981","version":"10.0.26100.8875"},{"base_address":"0x7ffccd560000","end_address":"0x7ffccd629000","filename":"kernel32.dll","code_id":"b7daf818c9000","debug_file":"kernel32.pdb","debug_id":"2554A4D7DED55C1D6F033011500EA7811","version":"10.0.26100.8875"},{"base_address":"0x7ffccf180000","end_address":"0x7ffccf3e6000","filename":"ntdll.dll","code_id":"ba65e4a2266000","debug_file":"ntdll.pdb","debug_id":"1806222313D4104266A4820B86925E3B1","version":"10.0.26100.8875"}],"unloaded_modules":[{"base_address":"0x7ffcc5220000","end_address":"0x7ffcc527f000","filename":"directxdatabasehelper.dll","code_id":"382619925f000"},{"base_address":"0x7ffcc5b50000","end_address":"0x7ffcc5b59000","filename":"KBDUS.DLL","code_id":"453720039000"},{"base_address":"0x7ffcc9120000","end_address":"0x7ffcc925e000","filename":"dxgi.dll","code_id":"e4c01fde13e000"},{"base_address":"0x7ffcc9510000","end_address":"0x7ffcc9524000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"},{"base_address":"0x7ffcc9510000","end_address":"0x7ffcc9524000","filename":"resourcepolicyclient.dll","code_id":"1243e49414000"},{"base_address":"0x7ffccc1e0000","end_address":"0x7ffccc1f4000","filename":"UMPDC.dll","code_id":"a064969214000"},{"base_address":"0x7ffccc200000","end_address":"0x7ffccc25e000","filename":"powrprof.dll","code_id":"aa6357b35e000"}],"threads":[{"frames":[{"ip":"0x7ffccc4a9ce8","module_index":3,"trust":"context"},{"ip":"0x7ffc22609423","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22609502","module_index":2,"trust":"cfi"},{"ip":"0x7ffc226094e1","module_index":2,"trust":"cfi"},{"ip":"0x7ffc226060cd","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22605bc7","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22605c47","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22609543","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2263a3be","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2263c840","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2262e5c0","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2262f3b7","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22611412","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2261139c","module_index":2,"trust":"cfi"},{"ip":"0x7ffc22612317","module_index":2,"trust":"cfi"},{"ip":"0x7ffc2261e255","module_index":2,"trust":"cfi"},{"ip":"0x7ffbc35a5983","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf0cbdc2","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc39256ec","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbe95c249","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbed22ebb","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3540dcd","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3540ed2","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbee2b915","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbee2b759","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf99cb71","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbfe8842a","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf79c2e1","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbf7c0dd4","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbddfdd8e","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbde86e71","module_index":1,"trust":"cfi"},{"ip":"0x7ffbbde861d6","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc3bb5def","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0b2ac5a","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0ab7566","module_index":1,"trust":"cfi"},{"ip":"0x7ffbc0ab71c9","module_index":1,"trust":"cfi"},{"ip":"0x7ff611ff4138","module_index":0,"trust":"cfi"},{"ip":"0x7ff61202c667","module_index":0,"trust":"cfi"},{"ip":"0x7ffccd58e956","module_index":4,"trust":"cfi"},{"ip":"0x7ffccf22ad6b","module_index":5,"trust":"cfi"}]}]} StartupTime: 1784782140 SubmittedFrom: Client Throttleable: 1 UptimeTS: 1.0 Vendor: Mozilla Version: 153.0 WindowsErrorReporting: 1 This report also contains technical information about the state of the application when it crashed.

Ændret af Marwan Mansour den

Alle svar (2)

moriantly
moriantly

I had the exact same issue. Here’s what I tried that didn’t work:

  • Reinstalled the latest stable version of Firefox
  • Updated to the latest beta version of Firefox
  • Ran Firefox in safe mode (It also crashed and wouldn’t open)
  • Updated Windows and restarted
  • Updated graphic drivers and restarted
  • Ran the following commands: 
 - sfc /scannow  
 - DISM /Online /Cleanup-Image /CheckHealth  
 - DISM /Online /Cleanup-Image /ScanHealth  
 - DISM.exe /Online /Cleanup-image /Restorehealth


Eventually, I discovered it was something related to Hardware Acceleration. As a temporary workaround, I did the following:

1. Close all Firefox processes (firefox.exe) from Task Manager. 2. Right-click the Firefox shortcut → Compatibility tab → check “Run this program in compatibility mode for:” and select Windows 8 → Apply. 3. Launch Firefox. 4. Go to about:config and change these settings:

  • gfx.webrender.all → set to false
  • layers.acceleration.disabled → set to true
  • media.hardware-video-decoding.enabled → set to false

5. Close Firefox. Now in the shortcut Compatibility tab again, uncheck “Run this program in compatibility mode for:”. 6. Re-launch Firefox.

thisissasha
thisissasha

Hi mate, thanks for your effort but this does not work for me either.

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