Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev lukket og arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Why do vids freeze while sound continues

  • 3 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af Andrew

more options

Reset firefox opens in safe mood. updated flash player. Still freezes

Alle svar (3)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

more options

Note that your System Details List shows multiple Flash plugins.

  • Shockwave Flash 11.9 r900
  • Shockwave Flash 11.6 r602

You can find the installation path of all plugins on the about:plugins page and check the Flash player installation folder for multiple Flash player plugins.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
more options

Locking this thread; continue here: https://support.mozilla.org/questions/977316