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I am trying to update from 6.0.2 to 7.0 and it keeps saying Firefox must be closed first. but NOTHING else is open except the Install window.

Firefox
kshikuma replied
kshikuma
kshikuma

I have windows XP and am trying to update my version of Firefox. I currently cannot open Firefox at all from my shortcut or directly from the program list. i had to go in through Safari to open it and then tried to update the version.

I have windows XP and am trying to update my version of Firefox. I currently cannot open Firefox at all from my shortcut or directly from the program list. i had to go in through Safari to open it and then tried to update the version.

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Xtermy
Xtermy

Hi kshikuma. This happens to me sometimes, as well.

To solve this issue, open the Windows Task Manager by hitting Ctrl+Alt+Del.

Go to the "Processes" tab and see if a process named "firefox.exe" or "plugin-container.exe" is opened. Close any and all such processes by right-clicking them and selecting "End Process".

kshikuma
kshikuma Spørgsmålsstiller

thank you so much. this was a big help. i was not able to reply to thank you sooner, because after i did what you suggested, it was working for awhile and then i kept getting a message that firefox had crashed. i've been getting this for two days now! i finally figured out how to remove the old program, and was able to successfully download 7.0.1. But now, when i try to get in to the site, it's asking me what i want to "open it" with! I have no clue what to select, since I don't remember having to do this the last time i downloaded or updated firefox! Can you help? just to get to your last reply, i had to copy the url from the original email i got and pasted it into safari. if want, you can email my regular address, at kshikuma@ca.rr.com or just reply here and hopefully, i'll get another email and be able to find this again. thanks.