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primary pasword is not recognised

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Jim
Jim

i saved my primary password so i know it is correct, however it is saying it is not correct.. what can i do?

i saved my primary password so i know it is correct, however it is saying it is not correct.. what can i do?

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TechHorse
TechHorse
  • Top 25 Contributor

Jim, have you tried typing the password into a text editor application to see if this is a keyboard issue?

This is to rule out, For example, whether the caps lock is on, or if the keyboard layout has changed resulting in a different symbol being typed than the one expected. Or whether a key has become faulty and isn't typing, etc.

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