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BBC News and BBC iPlayer videos show black screen or error

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TechD
TechD

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64.

A video may play for a second or two, and then it's either a black screen, or an error message of "The content doesn't seem to be working."

On the same two laptops and VM, the Chromium Browser, and LibreWolf (a fork of Firefox?), have no issues playing the same videos.

Firefox version on all three systems is 147.0.3.

Any help/guidance welcome with thanks.

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64. A video may play for a second or two, and then it's either a black screen, or an error message of "The content doesn't seem to be working." On the '''same two laptops and VM''', the Chromium Browser, and LibreWolf (a fork of Firefox?), have no issues playing the same videos. Firefox version on all three systems is 147.0.3. Any help/guidance welcome with thanks.

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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor

See if there are any updates. https://www.dell.com/support/home/en-us https://www.intel.com/content/www/us/en/support/detect.html

What security software are you running besides MS Defender? It works for me. see screenshot https://www.bbc.com/video


Operating System: openSUSE Leap 15.6 KDE Plasma Version: 5.27.11 KDE Frameworks Version: 5.115.0 Qt Version: 5.15.12 Kernel Version: 6.4.0-150600.23.84-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 PRO 6850HS with Radeon Graphics Memory: 62.1 GiB of RAM Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP EliteBook 865 16 inch G9 Notebook PC

TechD
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jonzn4SUSE said
See if there are any updates. https://www.dell.com/support/home/en-us https://www.intel.com/content/www/us/en/support/detect.html What security software are you running besides MS Defender? It works for me. see screenshot https://www.bbc.com/video Operating System: openSUSE Leap 15.6 KDE Plasma Version: 5.27.11 KDE Frameworks Version: 5.115.0 Qt Version: 5.15.12 Kernel Version: 6.4.0-150600.23.84-default (64-bit) Graphics Platform: X11 Processors: 16 × AMD Ryzen 7 PRO 6850HS with Radeon Graphics Memory: 62.1 GiB of RAM Graphics Processor: AMD Radeon Graphics Manufacturer: HP Product Name: HP EliteBook 865 16 inch G9 Notebook PC

Thanks for taking the time to review my query.

All systems (laptops and VM) are up-to-date. No additional security software has been installed.

And as mentioned, both Chromium and LibreWolf play the videos okay - it's only Firefox that has the issue.

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