''<p>ccinicove1 [[#question-1548501|said]]</p>'' <blockquote>please allow sufficient updates so that I can get into my 'citi.com' account. </blockquote> It appears you are using the old eol Windows 7. The Firefox 115 ESR is the most current version to support the old eol Windows 7, 8, 8.1 as Fx 116 requires Windows 10, 11 to run. https://support.mozilla.org/en-US/kb/firefox-users-windows-7-8-and-81-moving-extended-support Not sure about Citi however the Chase bank is looking for at least 128.0 and later. You can try to change your Firefox version number to fool the citi bank site. *In a new tab, type or paste about:config (with a colon) in the location (address) bar and press Enter/Return. Click the button accepting the risk. *In the search box in the page, type or paste forceVersion and pause while the list is filtered *Double-click the network.http.useragent.forceVersion preference to display an editing field, and change the value to 128 or 140 then press Enter/Return or click the blue check mark button to save the change.