What error are you getting?

This is what I get:

Secure Connection Failed

An error occurred during a connection to otc.tax.ny.gov. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The PR_CONNECT_RESET_ERROR in Firefox indicates that the connection to the server was reset, which can happen for various reasons. Here are some steps you can take to troubleshoot and resolve this issue: 1. Check Your Internet Connection

Ensure that your internet connection is stable. Try accessing other websites to see if the issue is isolated to the specific site (otc.tax.ny.gov). 2. Disable VPN or Proxy

If you are using a VPN or proxy, it may be causing the connection reset. Try disabling it temporarily to see if that resolves the issue. 3. Clear Cache and Cookies

Corrupted cache or cookies can lead to connection issues. To clear them replay me

   Click on the menu button (three horizontal lines) in the upper right corner.
   Select "Settings" (or "Options").
   In the left sidebar, click on "Privacy & Security."
   Scroll down to the "Cookies and Site Data" section and click on "Clear Data..."
   Select both options and click "Clear."

4. Check Security Software

Your antivirus or firewall may be blocking the connection. Temporarily disable your antivirus or firewall to see if that resolves the issue. If it does, you may need to adjust the settings to allow Firefox. 5. Update Firefox

Ensure that you are using the latest version of Firefox:

   Click on the menu button and select "Help."
   Choose "About Firefox." This will check for updates and install them if available.

6. Check SSL/TLS Settings

Make sure that SSL and TLS settings are enabled:

   Type about:config in the address bar and press Enter.
   Click on "Accept the Risk and Continue."
   In the search bar, type security.tls.version.min and ensure it is set to 1 (which corresponds to TLS 1.0).
   Also, check security.tls.version.max and ensure it is set to 4 (which corresponds to TLS 1.3).

7. Test in Safe Mode

You can also try running Firefox in Safe Mode to see if the issue persists:

   Click on the menu button, select "Help," and then choose "Restart with Add-ons Disabled."
   If the error does not occur in Safe Mode, it may be related to an extension or theme.

8. Reset Firefox

If the issue persists, you can reset Firefox to its default settings:

   Click on the menu button and select "Help."
   Choose "More Troubleshooting Information."
   Click on the "Refresh Firefox" button. This will reset Firefox to its default state while saving your bookmarks and passwords.

9. Check for Network Issues

Sometimes, network issues can cause connection resets. You can try the following:

   Restart your router/modem.
   Try connecting to a different network (e.g., mobile hotspot) to see if the issue persists.

10. Contact Website Support

If none of the above steps work, the issue may be on the server side. You can try contacting the support team for the website (otc.tax.ny.gov) to see if they are experiencing issues or if there are specific requirements for accessing their site.

If you continue to experience the PR_CONNECT_RESET_ERROR after trying these steps

At first I seemed to get in, using your help, but hit a wall again. Their website told me I may need to clear my history. That gave me the nightmare of losing access to both email accounts, having to make new passwords, and I'm STILL not able to get into the NYS website. Should I ditch Mozilla for another browser?