Trouble with my business website log in
I use the website MassageBook.com for my business scheduling and communications.
Yesterday, everything worked fine. Today, for some reason, I clicked to log in through Firefox and it got stuck in a loop, returning to the log in page but never actually logging in. I contacted MassageBook and the suggested using Google Chrome to log in. This worked perfectly!
My preferred browser is Firefox, but it's not working for my most used website! I would appreciate this being looked into and corrected ASAP!
Pam Reynolds
Valgt løsning
Hi Pam, how long ago was it working normally?
Assuming it was in recent months:
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.
Then try reloading the page. Can you sign in?
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Valgt løsning
Hi Pam, how long ago was it working normally?
Assuming it was in recent months:
Cache and Cookies: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Clear Firefox's Cache
See: How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm.
Then try reloading the page. Can you sign in?
Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.