We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Thank you.

bp-d9b6ed2a-229e-4f8a-a575-7f5690240610 bp-f8c9ea76-7e45-4028-82bb-1c1760240608 bp-a5bacf10-2ea9-4dbf-85eb-e6f170240611 bp-459e8b46-f3df-4524-9cfc-88c560240611 bp-09f7e053-d36c-43f3-afd3-778940240611

So...nothing? No answer, no solution, no help? Even a guess? Well, this continues:

Firefox won't play Apple Music. It says it has to download something to allow playback but doesn't. Then there is the issue that Firefox won't update any longer. It tells me I need to update but despite giving it permission it doesn't.

I've used Firefox for years and years with never a problem and now it just doesn't work any longer. And while I get asked for information there is no communication after.

Sorry, Mozilla, I'm going to have to switch to Chrome. Your browser is just to problematic.