Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Installing Mozilla VPN on iOS devices

  • 1 svar
  • 1 har dette problem
  • 11 visninger
  • Seneste svar af JC

dsjones.52
dsjones.52
more options

I have installed Mozilla VPN on my Mac and it is working great.

I have had no luck installing and opening it on my iPhone (iOS 14.6) or my wife's iPad (iOS 14.4.2) following these directions:

To add a device: 

   Open the Mozilla VPN app.
   Sign in with your Firefox Account (only required the first time).

I click on the icon, and then 'get started. Then the waiting for sign in and subscription confirmation text appears, then VPN wants to use mozilla.org to sign in and then I hit continue. After that, I get 'server error' try again in 30 seconds. After about 15 tries with the same result I decided to ask for assistance.

Thanks,

David

I have installed Mozilla VPN on my Mac and it is working great. I have had no luck installing and opening it on my iPhone (iOS 14.6) or my wife's iPad (iOS 14.4.2) following these directions: To add a device: Open the Mozilla VPN app. Sign in with your Firefox Account (only required the first time). I click on the icon, and then 'get started. Then the waiting for sign in and subscription confirmation text appears, then VPN wants to use mozilla.org to sign in and then I hit continue. After that, I get 'server error' try again in 30 seconds. After about 15 tries with the same result I decided to ask for assistance. Thanks, David

Alle svar (1)

JC
JC
more options

Hello,

We experienced a small outage that was preventing users from accessing the VPN but has already been resolved.

Let us know if you keep having issues.