Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Backend service request failed message?

  • 3 svar
  • 1 har dette problem
  • 1 visning
  • Seneste svar af Andrew

tim117
tim117
more options

I wanted to buy a firefox VPN subscription but the payment screen wouldn't let me change my card. And in my firefox account, there was nothing about payment options or anything. So I deleted my account and signed up again with the same email address but now I get this screen when logging into firefox VPN website to buy a subscription.

Im on the link: https://subscriptions.firefox.com/products/prod_FvnsFHIfezy3ZI

I wanted to buy a firefox VPN subscription but the payment screen wouldn't let me change my card. And in my firefox account, there was nothing about payment options or anything. So I deleted my account and signed up again with the same email address but now I get this screen when logging into firefox VPN website to buy a subscription. Im on the link: https://subscriptions.firefox.com/products/prod_FvnsFHIfezy3ZI
Vedhæftede skærmbilleder

Alle svar (3)

Andrew
Andrew
  • Moderator
more options

Do you still have your existing Firefox Account/ Mozilla VPN account?

What is the country of the address associated with the credit card? Can you also try clearing your cache and cookies and disabling add-ons to see if it helps?

tim117
tim117 Spørgsmålsstiller
more options

Yes. Netherlands. Im using revolut and when I tried the first time my phone asked me for verification through the app but then my phone died.

Basically I need stripe to re-request card authorisation but I couldn't change the payment settings anymore but now I think the backend services and stripe disagree with something.

Andrew
Andrew
  • Moderator
more options

If you have an active subscription, contact the Mozilla VPN team directly:

Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.

Please note: Mozilla VPN is only available in: the US, the UK, Canada, New Zealand, Singapore and Malaysia. If you card is not associated with one of these countries, your payment will be rejected.