Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Cannot connect to one specific website (weather.com)

richard.smith1
richard.smith1
more options

As of about a week ago I have been unable to connect to https://weather.com using Firefox 78.0.1 64bit on Windows 10 Pro. As far as I have found in my regular browsing this is the only website with this problem; other websites open properly. The problem with https://weather.com occurs no matter how I try to connect - selecting a bookmark that worked in the past or typing directly in the address bar. If I am using an empty blank window what I see is a window that remains blank. The name that I typed in shows in the address bar but there is no padlock icon and no trackers shield. I am attaching a screen shot.

If I open Firefox in a private window I AM able to connect to https://weather.com as I could before in the ordinary window. I am also able to connect to https://weather.com using other browsers.

Any suggestions as to what has happened and how to fix it would be greatly appreciated!

As of about a week ago I have been unable to connect to https://weather.com using Firefox 78.0.1 64bit on Windows 10 Pro. As far as I have found in my regular browsing this is the only website with this problem; other websites open properly. The problem with https://weather.com occurs no matter how I try to connect - selecting a bookmark that worked in the past or typing directly in the address bar. If I am using an empty blank window what I see is a window that remains blank. The name that I typed in shows in the address bar but there is no padlock icon and no trackers shield. I am attaching a screen shot. If I open Firefox in a private window I AM able to connect to https://weather.com as I could before in the ordinary window. I am also able to connect to https://weather.com using other browsers. Any suggestions as to what has happened and how to fix it would be greatly appreciated!
Vedhæftede skærmbilleder

Valgt løsning

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Læs dette svar i sammenhæng 👍 0

Alle svar (2)

FredMcD
FredMcD
more options

Valgt løsning

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link}
by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh).
Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

richard.smith1
richard.smith1 Spørgsmålsstiller
more options

Thanks for your help. As it turned out, it was a problem with the cookies. When I cleared the cookies for weather.com the problem went away.