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Firefox updated and lost all my most usesites and saved passwordsd web

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This last update lost my passwords and most used websites. I tried contacting firefox but my login doesn't work. I went to my account and was signed in and changed my password for firefox and got the email saying I changed mt password and it still won't login for firefox support. I did the sync but no help.

This last update lost my passwords and most used websites. I tried contacting firefox but my login doesn't work. I went to my account and was signed in and changed my password for firefox and got the email saying I changed mt password and it still won't login for firefox support. I did the sync but no help.

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 31.0 r0

Program

  • Firefox 62.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
  • Support-URL: https://support.mozilla.org/1/firefox/62.0.3/WINNT/en-US/

Udvidelser

  • Amazon Assistant for Firefox 10.1805.2.1019 (abb@amazon.com)
  • ByePass: Password Manager from iolo 1.4.5 (ed@iolo.com)
  • Flash and Video Download 3.2.1 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • Privacy Guardian™ 1.6 (jid1-fdeTnCw8ZR5F0I@jetpack)

Javascript

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Grafik

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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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jscher2000
  • Top 10 Contributor
8638 løsninger 70669 svar

Hi Shazam78, sorry to hear about your data loss.

If you haven't already, could you shut down and restart Windows to clear file locks.

Then, could you check whether Firefox performed a Refresh: that would have placed your old data in a folder on your Windows desktop called Old Firefox Data. Do you see anything like that?

Hi Shazam78, sorry to hear about your data loss. If you haven't already, could you shut down and restart Windows to clear file locks. Then, could you check whether Firefox performed a Refresh: that would have placed your old data in a folder on your Windows desktop called '''Old Firefox Data'''. Do you see anything like that?

Spørgsmålsstiller

I've restarted windows many times and the browser. I refreshed it also. It might be that I'm logged it but when I got to firefox support it says I have no account. The browser says I do.

I've restarted windows many times and the browser. I refreshed it also. It might be that I'm logged it but when I got to firefox support it says I have no account. The browser says I do.
jscher2000
  • Top 10 Contributor
8638 løsninger 70669 svar

Sorry about the account confusion: this forum is much older than Firefox Accounts and uses its own user names and passwords.

If you Refreshed Firefox, the Old Firefox Data folder might not have the older settings, just the ones from after the problem started. However, if you double-click into that folder and look at what is in there, you might get a sense of how old the data is, for example, if you have more than one folder inside.

Sorry about the account confusion: this forum is much older than Firefox Accounts and uses its own user names and passwords. If you Refreshed Firefox, the '''Old Firefox Data''' folder might not have the older settings, just the ones from after the problem started. However, if you double-click into that folder and look at what is in there, you might get a sense of how old the data is, for example, if you have more than one folder inside.

Spørgsmålsstiller

I don't have an old firefox data rhat I know of. The firefox is telling me there's another update already. I'm afraid to let it. What will I lose now. where would I find this old folder?

I don't have an old firefox data rhat I know of. The firefox is telling me there's another update already. I'm afraid to let it. What will I lose now. where would I find this old folder?
jscher2000
  • Top 10 Contributor
8638 løsninger 70669 svar

Let's start from the beginning:

When Firefox's Refresh feature runs, it moves your profile folder containing your Firefox data/settings to your Windows desktop inside a folder named Old Firefox Data.

Do you see a folder like that, on your Windows desktop?

If so, double-click into that folder. How many profile folders do you see here? Profile folders have a partially random name, like:

a1b2c3d4.default

You mentioned performing a Refresh AFTER this problem started. Do you have any folders from BEFORE this problem started?

P.S. Do not delete anything from this folder until this problem is solved.

Let's start from the beginning: When Firefox's Refresh feature runs, it moves your profile folder containing your Firefox data/settings to your Windows desktop inside a folder named '''Old Firefox Data'''. Do you see a folder like that, on your Windows desktop? If so, double-click into that folder. How many profile folders do you see here? Profile folders have a partially random name, like: a1b2c3d4.default You mentioned performing a Refresh AFTER this problem started. Do you have any folders from BEFORE this problem started? P.S. Do not delete anything from this folder until this problem is solved.

Spørgsmålsstiller

There are no folders name old firefox on my desktop. I've been using firefox for years and that never happened before either. Maybe your talking about a different refresh. When I go to menu my email is there with a sync like button and I've been doing that. I didn't see a different one.

There are no folders name old firefox on my desktop. I've been using firefox for years and that never happened before either. Maybe your talking about a different refresh. When I go to menu my email is there with a sync like button and I've been doing that. I didn't see a different one.
jscher2000
  • Top 10 Contributor
8638 løsninger 70669 svar

Okay, what other data got lost?

(A) Saved logins -- none listed now here:

  • Windows: "3-bar" menu button (or Tools menu) > Options
  • Mac: "3-bar" menu button (or Firefox menu) > Preferences
  • Linux: "3-bar" menu button (or Edit menu) > Preferences
  • Any system: type or paste about:preferences into the address bar and press Enter/Return to load it

In the left column, click "Privacy & Security".

Then on the right side, click the "Saved Logins" button.

(B) Most used sites

Are these your bookmarks, or the tiles on the new tab page, or something else?

For bookmarks, sometimes the problem is that bars and button are hidden and you still have your data. Here are the steps to restore those toolbar elements:

(A) Bookmarks Toolbar

Use one of these methods to show the toolbar list and select the desired bars there:

  • right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button)
  • (menu bar) View > Toolbars
    On Windows, tap the Alt key to activate the menu bar temporarily.
  • in Customize mode > Toolbars button (see: Customize Firefox controls, buttons and toolbars)

To turn on the Bookmarks Toolbar, Menu Bar, or other bars, click it on the list.

(B) Bookmarks Menu toolbar button

You can add the optional bookmarks menu button () using either:

  • The method from Bookmarks in Firefox - section entitled: How do I add the Bookmarks Menu button to the toolbar?
    • Click the "Library" button:
    • Click "Bookmarks"
    • Click "Bookmarking Tools"
    • Click "Add Bookmarks Menu to Toolbar"

Anything there?

Okay, what other data got lost? (A) Saved logins -- none listed now here: * Windows: "3-bar" menu button (or Tools menu) > Options * Mac: "3-bar" menu button (or Firefox menu) > Preferences * Linux: "3-bar" menu button (or Edit menu) > Preferences * Any system: type or paste '''about:preferences''' into the address bar and press Enter/Return to load it In the left column, click "Privacy & Security". Then on the right side, click the "Saved Logins" button. (B) Most used sites Are these your bookmarks, or the tiles on the new tab page, or something else? For bookmarks, sometimes the problem is that bars and button are hidden and you still have your data. Here are the steps to restore those toolbar elements: '''(A) Bookmarks Toolbar''' Use one of these methods to show the toolbar list and select the desired bars there: * right-click (on Mac Ctrl+click) a blank spot on the tab bar (or the "+" button) * (menu bar) View > Toolbars<br><em>On Windows, tap the Alt key to activate the menu bar temporarily.</em> * in Customize mode > Toolbars button (see: [[Customize Firefox controls, buttons and toolbars]]) To turn on the Bookmarks Toolbar, Menu Bar, or other bars, click it on the list. '''(B) Bookmarks Menu toolbar button''' You can add the optional bookmarks menu button (<img src="https://prod-cdn.sumo.mozilla.net/uploads/gallery/images/2017-10-14-13-54-51-ad9ea7.png">) using either: * The Customize panel ([[Customize Firefox controls, buttons and toolbars]]) -- drag the icon to the desired spot on the toolbar * The method from [[Bookmarks in Firefox]] - section entitled: ''How do I add the Bookmarks Menu button to the toolbar?'' ** Click the "Library" button: <img src="https://prod-cdn.sumo.mozilla.net/uploads/gallery/images/2017-10-11-11-30-17-d521f7.png"> ** Click "Bookmarks" ** Click "Bookmarking Tools" ** Click "Add Bookmarks Menu to Toolbar" Anything there?