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Can't login Firefox Hello

  • 7 svar
  • 3 har dette problem
  • 1 visning
  • Seneste svar af MarsPing

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After the login process, the Hello icon become red show error.

After the login process, the Hello icon become red show error.
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I figure out the problem. My Firefox Account "display name" contains non-ascii codes. The problem is solved after changing display name.

But I use this display name for several months...

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hi, do you receive any particular error when you click on the button afterwards? please also open the browser console (keyboard shortcut: ctrl+shift+j) and monitor if/what kind of error is shown there while you try connecting to hello...

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I got those logs by following steps: 1. Press the hello button in a whole new tab 2. Press login 3. The login page shown and using my account to login 4. After login the login page closed, the hello button became red.


Error: Encountered unsupported value type writing stack-scoped structured clone MozLoopAPI.jsm:286:40 安全性錯誤: about:looppanel 的內容無法由 chrome://browser/content/browser.xul# 載入資料或鏈結。 "

            _.-~-.
          7  Q..\

       _7         (_
     _7  _/    _q.  /
   _7 . ___  /VVvv-'_                                            .
  7/ / /~- \_\\      '-._     .-'                      /       //
 ./ ( /-~-/||'=.__  '::. '-~ {             ___   /  //     ./{

V   V-~-~| ||   ___   ':::.   ~-~.___.- _/  // / {_   /  {  /

 VV/-~-~-|/ \ .'__'. '.    '::                     _ _ _        .

 / /~~~~||VVV/ /  \ )  \        _ __ ___   ___ ___(_) | | __ _   .::'
/ (~-~-~\\.-' /    \'   \::::. | '_ ` _ \ / _ \_  / | | |/ _` | :::'

/..\ /..\__/ ' '::: | | | | | | (_) / /| | | | (_| | ::' vVVv vVVv ': |_| |_| |_|\___/___|_|_|_|\__,_|

Hi there, nice to meet you!

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If you don't want to see this message next time, run this JS statement:

   easterEgg.disableEasterEgg()

" fdb4bdcd.main.js:32:18381 Error: Encountered unsupported value type writing stack-scoped structured clone MozLoopAPI.jsm:286:40 A promise chain failed to handle a rejection. Did you forget to '.catch', or did you forget to 'return'? See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise

Date: Tue Dec 15 2015 21:24:46 GMT+0800 (CST) Full Message: SyntaxError: JSON.parse: bad control character in string literal at line 1 column 162 of the JSON data Full Stack: getJSONPref@resource:///modules/loop/MozLoopService.jsm:197:18 this.MozLoopService.userProfile@resource:///modules/loop/MozLoopService.jsm:1498:12 MozLoopServiceInternal.notifyStatusChanged@resource:///modules/loop/MozLoopService.jsm:309:9 MozLoopServiceInternal.fxAOAuthProfile@resource:///modules/loop/MozLoopService.jsm:285:5 this.MozLoopService.fetchFxAProfile/<@resource:///modules/loop/MozLoopService.jsm:1738:7 Handler.prototype.process@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:934:23 this.PromiseWalker.walkerLoop@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:813:7 Promise*this.PromiseWalker.scheduleWalkerLoop@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:744:11 this.PromiseWalker.schedulePromise@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:776:7 this.PromiseWalker.completePromise@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:711:7 this.FxAccountsProfileClient.prototype._rawRequest/</request.onComplete@resource://gre/modules/FxAccountsProfileClient.jsm:157:18 onStopRequest@resource://services-common/rest.js:481:5 <pre>MozLoopService.jsm:197:0

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Hi, please can you confirm which version of Firefox you are using.

Also, does your email address that you sign in with contain any non-ascii characters?

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Firefox: 44.0a2 (2015-12-14)

My email address contains no non-ascii codes. I also tried current released version, but it's the same.

The interesting thing is my friend can login Hello using my Firefox.

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Valgt løsning

I figure out the problem. My Firefox Account "display name" contains non-ascii codes. The problem is solved after changing display name.

But I use this display name for several months...

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Thanks for finding the issue. Sorry I haven't responded earlier the Holidays got in the way.

A couple of questions though, can you tell me some of the non-ascii characters/codes you were using in your display name?

Also, which operating system are you on?

I've just tried reproducing this, but I've had no luck so far.

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I use traditional Chinese characters as my display name, such as "刃"

OS is OS X 10.11.2