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Firefox frozen

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Last night, all of a sudden, I get what appears to be the start of the Firefox browser, which I have used daily for as long as I can remember. In desperation to read my email, I went to Google Chrome and Gmail. But I have all my bookmarks with you. How do I get back in?

Paul Gilje [exited email and phone# from public community support forum]

Last night, all of a sudden, I get what appears to be the start of the Firefox browser, which I have used daily for as long as I can remember. In desperation to read my email, I went to Google Chrome and Gmail. But I have all my bookmarks with you. How do I get back in? Paul Gilje [exited email and phone# from public community support forum]

Upravil uživatel James (doing minimal support) dne

Všechny odpovědi (1)

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Hi Paul, could you test in Firefox's Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is running:

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode...
  • (menu bar) Help menu > Troubleshoot Mode...

and OK the restart. A small dialog should appear. Click the Open button.

If that is not possible:

With Firefox closed, hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button.

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?

Ref. Use Troubleshoot Mode in Firefox

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