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I can't access my bank account that I always could before

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

chezvic
chezvic
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After I log into my bank account it gives me a page to request an access code number. I request a text from my cell and have always received it in the past. As of about a week ago when I request the code the screen just freezes and nothing happens. I have to close out Firefox and use something else, like Google Crome. I have never had any problems doing this in the past, and I can access most anything else using Firefox.

After I log into my bank account it gives me a page to request an access code number. I request a text from my cell and have always received it in the past. As of about a week ago when I request the code the screen just freezes and nothing happens. I have to close out Firefox and use something else, like Google Crome. I have never had any problems doing this in the past, and I can access most anything else using Firefox.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.