Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How can I once again access my bank electronically as I did w. IE?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

Warbux02
Warbux02
more options

I am no longer able to access my bank electronically, like I did with IE. The bank says Firefox' security controls are blocking me. Each time I try to log in I have to tell them to call me with an access code, or email the same request. I have tried to open up Firefox per their instructions, but nothing works. In short, Firefox is preventing me from safely using electronic banking or even records access. In a similar vein my AOL browser no longer remembers my geographic info, so in each session I have to reset my zip code to get local info. Again, never any issue with I.E. for many years.

I am no longer able to access my bank electronically, like I did with IE. The bank says Firefox' security controls are blocking me. Each time I try to log in I have to tell them to call me with an access code, or email the same request. I have tried to open up Firefox per their instructions, but nothing works. In short, Firefox is preventing me from safely using electronic banking or even records access. In a similar vein my AOL browser no longer remembers my geographic info, so in each session I have to reset my zip code to get local info. Again, never any issue with I.E. for many years.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"