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I lost my download icon in my dock

  • 1 reply
  • 3 have this problem
  • 90 views
  • Last reply by rbillings
  • Archived

When firefox crashed and then I got it back I lost my download file and do not know how to get it back.

When firefox crashed and then I got it back I lost my download file and do not know how to get it back.

All Replies (1)

Hi judyfeigen@sbcglobal.net-

I would recommend doing an uninstall and then upgrading to the latest version:

-> Clear Cookies & Cache • https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

-> Clear the Network Cache

-> Reload web page(s) and bypass the cache. • Press and hold Shift and left-click the Reload button. • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) • Press "Cmd + Shift + R" (MAC)

Check and tell if its working. Hope that helps.