Firefox Support Forum

Firefox stopped computer from working in the middle of important file upload to force an update. Now it will not attach any file to email at all, not even a link. Have shut down computer twice to restart and still nothing will attach.

hello, many years ago, I used to be able to keep my browser history for years. now it only saves about 1 year and 6 months. since it is my memory, I found it very helpful. I can't find any information on how to customize that feature so it is never deleted. I'm using firefox 115.2.1esr on windows 7. thanks a lot for your help.

TL;DR: Moved firefox browsers, didnt properly export passwords, uninstalled other browser, had logins.json from profile folder, needed to know how to import manually.

Fixed. I just installed the older browser, and properly exported the passwords this time.

When I upgraded to the latest version of Firefox (September 12, 2023 release - 117.0.1 (64-bit)). I could not connect to the Internet with Firefox (Default Browser for Windows 10). I could connect to the Internet with Google Chrome and Microsoft Edge. After several hours of troubleshooting, I discovered that I had to: (1) click the Firefox menu button, (2) click Help, (3) select More Troubleshooting Information, (4) click Refresh Firefox ..., and (5) then click Refresh Firefox in the confirmation window that opens. After that Firefox closes to refresh itself. Then I can use Firefox to connect.

Please explain why must I go through this process now, in order to get Internet connection? Additionally, it took me a few hours to discover this process. It was NOT easy to find.

Is there another process that is more straight-forward?

Thank you! Hw Payne hwpayne@gmail.com

Embedded videos play on Safari but not Firefox. When I looked at the previous questions about this they were addressed in June 2012. Apparently it is happening again, at least in my case. Maybe it happened with the last upgrade, I don't know, but I never had this problem before. Would appreciate any input. I haven't changed any of my settings. Thanks.

i am unable to connect to state of california edd.ca .gov. once i am on the website and edd tries to send me an email it comes back with an error saying that they were unable to verify my email and to repeat the login process again

Firefox automatically updated on 18/09/2023. I now get the 'unable to connect' message for many bookmarked tabs (e.g. hotmail sign in). I have not changed any firefox settings and I can connect to the sites in Chrome. I'm running mac 10.15.7 Is this a bug or do I need to change a setting? Thanks in advance for help... Tim

Hi, folks. I may (or may not) need some help here to quell my confusion. You decide... If we accept the result of a google search for the definition of "word(s) grammatical meaning" (which is stated as "the meaning conveyed in a sentence by word order and other grammatical signals"), then I'd like to offer a suggestion for the grammatical rendering(s) of word(s) as viewed in some of the instructions I've found on Mozilla web pages that would really help me to better understand what the instructions impart.

    I hope you folks will see that I am not being "nit picky" NOR being disparaging towards a person or their use of words, phrases, syntax, etc. in relation to their presentation(s) of examples, solutions, intructions, etc.  It has been & continues to be a challenge for me to understand/comprehend what I read sometimes, due to some limitations I have (still, at age 75 even) which are akin to being dyslexic & having attention deficit hyperactivity disorder (ADHD).  If one does a google search for these maladies, it can be found that potentially millions of people are afflicted.  Depending on the web page visited, one can find varying percentages of the total populations of various geographical locations for these disabilities, which tends to support the notion that we number in the millions.  So, there may be others who might benefit from the suggestion(s) offered here.  If you will accept the notion that I really do appreciate the time & research folks avail themselves to (and then present via the Firefox venue) aimed at the edification of those who would benefit from their selfless actions, then please consider the following, non-dissing, presentation edits...

OK, if my premise (as stated directly above) is within the scope of Firefox verbal etiquette, then I'd like to share some requested changes to descriptions, actions, instructions, etc., that would make it easier & be less time consuming for me (and mayhaps quite a few others) to read & understand (at least) some of the articles presented on Firefox web pages.

As I paged back thru the web sites to find the web page I had visited that gave rise to my concern about understanding what I was reading, it surprised me that it took 10 clicks on web page links to do so. I bookmarked the link to the web page which had the text fill-in box I am currently using, hoping I could avoid my original 10 webpages of links, journey.

OK, here I am on a Moxilla Supprt web page "Back up and restore information in Firefox profiles" with the URL: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles PAGING down to the "Restoring a profile backup" (under the Table of Contents), I can find no reference to the location of the action described in item 1. Click the Firefox menu Button and select Exit. Where do I need to be in the Firefox app. to execute this action? After performing the action described in item 1., am I directed to the Explorer? OR, do I need to open the Explorer? OR open a cmd line prompt? in order to be able to view the two directories referenced?

For the action described in item 2., referencing "existing profile folder" and "profile backup folder", why is "profile" not the middle word in each of these three word combos? AND, if I execute the action referenced in this item, am I replacing the "existing profile folder" with the "profile backup" file (located inside the "profile backup folder "?) AND, are there any other files in the "profile backup folder" along with the "profile backup" file?

Also, is this action performed from the Explorer? or a CMD line prompt? AND, if I overwrite my existing profile with my backup profile, then I will lose all data from the existing profile that is not represented in the backup profile. That could be sizeable depending on the amount time elapsed from date when the backup profile was saved to the date the current profile is still in use.

I am further confused by the word usage in the "Important" comment: The "profile folder names" (ostensibly referencing "existing profile folder" and "profile backup folder") must match exactly. Yet the descriptions of these folders do not use the same naming format.

PAGING further down this web page to the next item in the Table of Contents, I find "Restoring to a different location". Is the action in item 1., in this section, the same as the action in item 1., of the section directly above it, "Restoring a profile backup"?

It appears as tho items 3., 4., 5., & 7., in this section, use three different phrases to describe the same entitiy (and/or its location?) i.e., the "backed-up profile folder", the "profile folder backup", & the "backed up profile folder". Are the "backed-up profile folder" referenced in item 3., the "profile folder backup" referenced in item 4., & the "backed up profile folder" all folders (directories & sub-directories)? The naming convention here is uber confusing....

AND now, so am I (confused). BUT, if I am the only one, then please ignore my ramblings above. I will take no more of your valuable time. NOR, will I need a response. With some "trial & error" scenarios (and the time to execute them), I am sure I can figure this out.

Uno, a thot does occur to me. Am I even in the right venue here to find out how to save/backup my emails stored with my online email provider? After re-reading the Firefox online support for backing up Firefox profiles, I did not come across any nomenclature identifying any emails. I mean afterall, that is what I'd like to do & reduce my burgeoning signature (footprint?) of thousands of stored online emails... SO, are emails stored in the "backed-up profile folder"? AND if so, are they one of the files in this folder? OR, are they a part of the "backed-up profile" file? (I mean if there is such a file...)

P.S... Here's a comforting tid bit of info. By cutting & pasting the URL (that I saved & briefly texted about earler) which opens the web page with this text fill-in box, I circumvented needing to select 10 different links to get here...

Firefox 117.0.1 Windows 10.0.19045 Build 19045 Unable to download statements on Barclaycard site. Just spent ages with Barclaycard chat who continued to say Firefox does not support pdf even though I said I was downloading on many other sites no problems. On Barclaycard site I did a transaction search and downloaded the result as a pdf OK. pdf downloads open directly in Adobe reader. Trying to download a statement does nothing, no error, just nothing. Microsoft Edge works ok. Been using Firefox for years on this site no problem. A latest Firefox update problem?

Hello I do not know if anybody is aware of this minor issue but Firefox Screenshot Tool Cause a 1px Space at The Left Side of Image. When you take a screenshot of an image with firefox tool then edit it on photoshop like image editors you will see that a 1px empty space at the left of the image. Attachad image is a screenshot taken by firefox tool see it please.

Malwarebytes www.malwarebytes.com

-Log Details- Protection Event Date: 9/17/23 Protection Event Time: 10:05 PM Log File: e55f632c-55c7-11ee-9964-c0335ec686ce.json

-Software Information- Version: 4.6.2.281 Components Version: 1.0.2131 Update Package Version: 1.0.75413 License: Premium

-System Information- OS: Windows 10 (Build 19045.3448) CPU: x64 File System: NTFS User: System

-Blocked Website Details- Malicious Website: 1 , C:\Program Files\Mozilla Firefox\firefox.exe, Blocked, -1, -1, 0.0.0, ,

-Website Data- Category: Trojan Domain: IP Address: 64.190.63.111 Port: 80 Type: Outbound File: C:\Program Files\Mozilla Firefox\firefox.exe

Is Mozilla Firefox using SEDO GmbH, sedo.com?

-- You can lead a horse to water, but you can't make 'em think!

I was trying to copy a you tube link and paste it into my hotmail email. Although I could paste the link into a search bar within the hotmail email page it wont let me paste it intoan actual new email I want to send. Ive reinstalled firefox with no success. This problem doesnt occur in chrome or safari. Any ideas? Thanks

I'm not really sure how to categorize this question, so I labeled it Other.

I use Firefox v118.0b9 with Windows 11 and the clipboard api works as expected. However, I have a friend in Denmark that uses Firefox v117.0.1 with Windows 10. He tells me that the copy to clipboard function that works for me doesn't work for him.

Anyone using the same version as he is can check it out here:

https://wayneca.neocities.org/Sokoban/DATA/Original/O01.html

There are 5 buttons with copy icons. Each copies a specific puzzle solution or the puzzle itself. Is there a reason it does not work with that version of Firefox but does work with the version I use?