Firefox Support Forum

I am on a Macbook air running Firefox 109.0.1 with DuckDuckGo as the engine. This past week I've had webpages that I am using disappear leaving me with a blank tab. In the middle of the game or puzzle it just disappears and there I am with the Firefox logo on the page. The tab doesn't close, just the content is gone. The back button doesn't work - it's as if I have set a new tab. The two sites that seem to be disappear most frequently are: thejigsawpuzzle.com https://freeonlinemahjonggames.net/dogmahjong2.html both of which we have used for years without problems. It doesn't happen every time we use the webpages but at least once a day. We have restarted the computer and Firefox. This laptop is just a couple of weeks old, could that somehow be the issue?

When I try to log-in to my on-line bank account at Synchrony Bank, using Firefox, I get the following error message: Access Denied - You don't have permission to access "http://auth.synchronybank.com/account/login" on this server. This happens everytime there is an update from Firefox and it lasts for days upon days until bingo it works again. I can get into my account using Microsoft Edge, as my brower, but I prefer not to. I do not use Google Chrome. How can this situation be rectified and prevented from happening in the future ?? Any help would be greatly appreciated !!

Thanks in Advance, Joe

My firefox has suddenly changed from Eng (AU) to Eng (GB) or sometimes Eng (US). This has caused me to be blocked from certain survey sites. I am also blocked because my IP address now comes out of Perth Australia instead of Hobart Tasmania. Please help. I am at a loss.

With increasing frequency, when I attempt to load a website -- well-established ones that I've had bookmarked for years -- I initially get one of two messages: either the site I'm about to go to is unsecure (http) or that the web address isn't recognized.

Yet, in the first case, when I go to the "unsecured" site anyway, it is in fact a secure (https) site.

And in the second case, if I hit the option to "try again", it connects instantly.

What's going on here? BTW, this happens whether I'm using a VPN or not. And sometimes it doesn't happen at all.

Thanks for any help.

Hi

Firefox 109.0.1 (64-bit) Mac Ventura 13.1

Google search page and a lot of sites (not all for example this support page) are having trouble rendering fonts.

I have attached screenshots which demonstrates the problem. The thing I do not understand if I go to the developer tools and alter the "font-family" from "font-family:Ariel, Sans-serif" to just "font-family:Sans-serif" bingo the font renders, the screenshots show this.

Other browsers like Chrome are having no difficulties.

There must be something simple I am missing, I have done a search but nothing is standing out as a solution.

Help would be appreciated. Cheers

This is a very recent issue for me. A couple of days ago "tel:" links stopped functioning. I click on a callable link and nothing happens. I checked default applications, and tel: isn't even listed there. The first time it happened there was a dialogue box asking me what application to use, but after that nothing opened at all. I build and monitor websites, so I'm constantly checking these links for functionality.

I am trying to get set up for video visit with my Doctor for Monday morning and when I try to test it I get this message. This action was blocked by your popup blocker. Would you like to open the link? How do I fix this? Thanks

The website https://login.fidelityrewards.com/onlineCard/login.do does not work with Firefox, but works with MS Edge or Google Chrome. No error is displayed. Why is this website not working?

I can't find any way to add to the list of document types and applications. I know I must have done (because they are different from my wife's options), but now she needs to add one, and there is no immediately obvious way to do this. How do I add a new entry in the list in Settings/General/Files and Applications/Applications?

Thanks,

Tony

I only have one window open of Firefox, but multiple tabs open in that window. The primary monitor properly displays that only one window is open, however the second monitor shows that there are multiple windows open. Although this COULD be a Windows issue, I haven't seen it with any other programs, which is why I'm reporting it here.

I like to use the touch keyboard on my Windows 10 PC to type but when I open a Google Doc and full screen it, the Firefox window will fight the keyboard and close it. I can tap any input field and the touch keyboard for Windows 10 pops up and immediately closes. This does not happen if the window is not maximised. The keyboard comes up and works fine but covers the lower half of the window which usually means I can't see what I'm typing. I don't get this problem with Chrome which resizes its windows even if they're maximised to accommodate the onscreen touch keyboard, which is frustrating because I don't want Chrome to guzzle my RAM. Is this a bug or am I missing something?

Was filling out pdf version of 2022 IRS tax forms and discovered leading zero is suppressed in Firefox PDF v109.0.1 64 bit on Windows 10. "Before" image is after typing leading zero but before 'enter' or moving to next field. "After" image is after typing leading zero and after 'enter' or moving to next field. The leading zero disappears.

Saving pdf does not change leading zero suppression.

To see if the pdf document was configured by the IRS to suppress leading zero, I opened the same form in Microsoft Edge v109.0.1518.78 64 bit on Windows 10. It retained the leading zero after typing then 'enter' or moving to next field.

While using MS Edge to complete pdf forms fixes my immediate issues, there still seems to be a defect in Firefox pdf.

Starting this month when I log in on rocketaccount.com it will instantly time out from the site. I can log in using Edge and complete my monthly payment.

Firefox creates a duplicate of itself on the Default Apps section after it updates from a Fresh Install of Firefox and the only way i have found to "fix" this was to reinstall the browser completely but it simply reappears with a duplicate of itself again after it updates and as far as i know it only does it after a fresh install with subsequent updates not creating any more duplicates

both entries just act the same and update at the same time synced with eachother instead of having a separate duplicate entry when you try to change the default apps

If I have the inspector open from Web Developer tools, I can see the HTML elements presented under that tab. Is there anyway in Firefox's configuration settings that we can change the font-family for the HTML view under this Inspector area? (not globally for all of Firefox). If so, where or how can we make the adjustment?

Question 1. I see questions similar to mine, but how do I access replies? I click on them, but there is no link attached.

Question 2,  How do I use Firefox Monitor to change my Firefox account primary email address to an email that is already in use, by me, used for an older version of Firefox on a previous computer that is no longer in service? 

This is what I've done. In Monitor, I clicked on the link that says "Change Primary Email Address." It goes to a nice instruction page. I click Menu lines, go to Manage Account, I try to add the email as a secondary, so that I can then make it my primary. I click save. However, I get a pretty red error message that tells me "Account already exists." Of course it does. It's my account. I'm on a less than a year old PC, which came with Windows 11 already loaded. I'm on Firefox version 109.0.1, 64-bit. I've used Firefox on laptops for years. I'm very comfortable using regedit. Thanks. Lakshmi