Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Locked aout from account

  • 1 reply
  • 0 have this problem
  • 7 views
  • Last reply by Paul

pellissarisergio
pellissarisergio
more options

Hi, I have a second account under the email [email address] and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting) and now I can't log in because a 2 steps verification is on and I didn't go through any Authentication before. Now, every time that I try to log in I'm obliged to use an authentication app that's not working. Please help, I have my VPN service under this account and can't use it!

Thank you

Hi, I have a second account under the email [email address] and I recently started having issues with Mozilla VPN. It went from working to not working (kept disconnecting) and now I can't log in because a 2 steps verification is on and I didn't go through any Authentication before. Now, every time that I try to log in I'm obliged to use an authentication app that's not working. Please help, I have my VPN service under this account and can't use it! Thank you

Modified by Paul

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

I have removed your email address from your question for your privacy and security as this is an open forum.

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question: