Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can receive mail but not send mail

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by christ1

Sidiana
Sidiana

I can receive emails. But I can not sent emails. I contacted my ISP (spectrum). They say that my smtp settings both incoming and outgoing are correct.

I'm using windows 10 and Kaspersky. Turning off Kaspersky and trying to sent an email did not work, so I'm fairly sure that Kaspersky isn't the issue.

I don't know what to do anymore.

I can receive emails. But I can not sent emails. I contacted my ISP (spectrum). They say that my smtp settings both incoming and outgoing are correct. I'm using windows 10 and Kaspersky. Turning off Kaspersky and trying to sent an email did not work, so I'm fairly sure that Kaspersky isn't the issue. I don't know what to do anymore.

All Replies (4)

christ1
christ1
  • Top 25 Contributor

Does this sound similar? https://support.mozilla.org/en-US/questions/1370885

Then you'll need to talk to Spectrum.

Modified by christ1

Sidiana
Sidiana Question owner

Nope, I'm not receiving any error messages. The mail just won't send. Also I'm not with charter, but Spectrum who purchased Time Warner.

Sidiana
Sidiana Question owner

Oh... and I did talk to Spectrum. They said that the problem was with Thunderbird.

christ1
christ1
  • Top 25 Contributor

Try to start Windows 10 in safe mode with networking enabled.

Does the problem go away?

Windows safe mode disables anti-virus software. This is a troubleshooting step, not a solution.