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Lost passwords

HalFx64
HalFx64

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Today Firefox opened with my account disconnected. No passwords. I reset my account password but still no passwords. The logins file shows a .corrupt extension. I rename this and nothing happens. Every time I re-open FF (v 93.0) the .corrupt is added and I can't get to my passwords. I have hundreds.

Chosen solution

Are there errors reported from the JSON viewer if you open logins.json in a Firefox tab ?

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup.

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All Replies (3)

cor-el
cor-el
  • Moderator

Chosen Solution

Are there errors reported from the JSON viewer if you open logins.json in a Firefox tab ?

Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup.

HalFx64
HalFx64 Question owner

Many thanks for your reply. There were no errors, just an empty file. And yesterday there was no backup file. It was a total disaster. I tried every method of recovery mentioned in the forums, but nothing worked. Luckily I had a backup profile on an external hard disk, dated from March but so far it has all the passwords I need. I've never seen anything like this. And today the backup file is there.

sheikhaamir2014
sheikhaamir2014

HalFx64 said
Many thanks for your reply. There were no errors, just an empty file. And yesterday there was no backup file. It was a total disaster. I tried every method of recovery mentioned in the forums, but nothing worked. Luckily I had a backup profile on an external hard disk, dated from March but so far it has all the passwords I need. I've never seen anything like this. And today the backup file is there.

Is there any way possible you can help me?? I am facing the same problem. Here is the link to my thread:

https://support.mozilla.org/en-US/questions/1374351

I almost tried every way possible but nothing helps...