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When I want to delete an email or return to my Inbox, the connection will not go thru and it gets stuck on a blank page.

  • 2 odgovori
  • 1 ima ovaj problem
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  • Posljednji odgovor poslao cor-el

Bhavani
Bhavani
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for 2 days when I have read an email and press the delete button, the connection arrow spins and gets stuck on a blank page. When I try to return to the inbox, the same thing happens.

for 2 days when I have read an email and press the delete button, the connection arrow spins and gets stuck on a blank page. When I try to return to the inbox, the same thing happens.

All Replies (2)

Andrew
Andrew
  • Moderator
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Can you try clearing cache and cookies and try disabling some add-ons?

cor-el
cor-el
  • Moderator
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Use Troubleshoot Mode in Firefox to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

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