Firefox Community Forum

Firefox created a folder "Old Firefox data" on my desktop which is impossible to delete. I am getting an error "Access denied" even when trying to delete it as administrator. How can I delete this folder?

New user of the Mozilla VPN for MacOS 26 (soon to be 27). I have two questions: 1) how can I exclude a website from the VPN? The Roku website, accessed via Safari, does not work with the VPN installed and enabled. The only instructions that I have been able to find use a Firefox extension that only works on Windows. 2) When I turn off the VPN, or quit it, I lose internet access. I have to uninstall the VPN client (I use AppCleaner) to effectively disable it and maintain internet access. How can I temporarily disable or quite the VPN and maintain internet access? Thanks !!

After a recent update my bookmarks toolbar appears blank. It is shown, but empty. When I go to the bookmarks menu I find all of the bookmarks shown as being on my bookmarks toolbar. How do I get them back where they belong?

i get to NETFLIX home page, but then wait up to 30 seconds before it activates. little messages at the bottom flash by, the first one: "Read help.nflxext.com" then there's something about "transferring from..." this began a week or so ago. i have the latest firefox update. THIS DOES NOT OCCUR using SAFARI. thanks.

After months of successfully using Word on the web through my Microsoft Basic subscription, I can no longer access it from Firefox. My practice has been to keep current documents on my Firefox desktop and until now I have opened them in Word by simply clicking on their icons.

Now when I click on a document, I get a menu asking which software I want to use to open it. The list of available software does not include Word, nor any other word processing software. All my document icons are visible on the desktop, but not accessible.

As a workaround, a Microsoft technician suggested that I use Edge to go to my account on the Microsoft website and open my documents from there. That works but I prefer to use Firefox as my default desktop and have never configured Edge. Why has Firefox changed its settings?

Great Firefox community—I’m at my wit's end with my bookmarks. When I save a website or video to the toolbar, it only shows me an icon and text (like "YouTube"). I have over 70 music videos saved—for heaven's sake, I can't remember which is which. When I'm looking for a specific song, I have to click on every single one because I can't see anything other than the icon and the text.

Could you make it possible to save or add a video thumbnail? It would be much easier for me to find things if I could see the image from the video. It doesn't need to be an animated video—that would take up too much storage space. Just displaying the image from the video or song would be really helpful. Alternatively, you could tweak the bookmarks so you can see more than just text and an icon.

Thanks

Youtube is lagging, Fullscreen mode is faulty; the time is incorrectly displayed at the top of the page. Since the last update, I keep getting a "recapture" message proving I'm not a robot.

What's going on in Firefox right now? Can anyone help figure out what's happening? Are others experiencing the same or similar problems?

I started noticing that Firefox was giving me a lot of "not responding" freezes the past couple of weeks. The past couple of days I basically cannot access Firefox at all - constant, immediate freezing. I have tried uninstalling/reinstalling (multiple times), disabling hardware acceleration, running troubleshooter mode (still freezes! if it opens at all!), deleting profiles, restarting my computer, etc. I've done just about everything I can find online about this issue. Nothing has worked. I have no issues with Chrome or Edge.

Any suggestions??

the website netbenefits.401k.com manages my GE Pension. it's been flagged by firefox as not safe. how can i override this and stop it from blocking me.

I have been working with Sofia at Mozilla. She told me I needed to contact Firefox for help regarding inability to login. However, this is as far as I got, Mozilla Support. When Mozilla first made their entry into the world, I remember an email stating that we didn't need to create a new login or password. Up until 2-3 weeks ago, I have been using the same login name (email address) and password. For the past week or so, I haven't been able to login into Firefox.com or accounts.firefox.com or anything with the word Firefox in the URL. Each time I attempt to login to Firefox Browser a page appears telling me to download Firefox, which I have done. I now have at least 20 profiles. Why can't I login to the Firefox Browser? PLEASE HELP ME with understandable languague. I'm able to get to this page, and I know you are going to tell me I need to go to Firefox Help. Okay, how do I do that? AND remember, I am unable to open Firefox Browser.