Thunderbird Community Forum

Hi there, I have a problem with Thunderbird, and was hoping that someone could help.

I have it installed on a bunch of computers, but there is this one laptop that is giving no end of grief.

Currently running Linux Mint 21.3 - everything up to date. Thunderbird installed using Synaptic.

Thunderbird shows version 102.2.2 - which is different (older) than all other computers. The automatic update fails. I have tried re-installing from Synaptic, no joy.

This is probably something simple, but it is proving to be driving me crazy.

Any ideas what is going wrong and how to fix it?

Thanks in advance.

I have been a Thunderbird user for over 10 years and recently my employer has started switching us over to Google Workspace emails. I'm trying to add the email to Thunderbird, but keep getting a blank gray screen (Image 2) in the Google pop-up after clicking "Allow" (Image 1). No error messages are displayed anywhere in the pop-up or in Thunderbird.

I have tried several times with no success. I've tried rebooting, same issue. I've tried disabling all the plugins in Thunderbird, same issue. I've let the screen sit there for over 20 minutes and nothing occurs. I even tried one-time hitting "Deny" and got the same blank screen.

As it is occurring inside Thunderbird itself, I have no way of telling what is going wrong. I know I am signing into my new Google account successfully as I wouldn't reach the page with "Allow".

Anybody know what I can do?

Hi, I need to fix this problem. I need to change passwords of the accounts on thunderbird. Unfortunately the "saved Passwords" were all deleted so we can't use the suggested mode from the help section. We switched from aruba to siteground so the data for in and out mail were updated and we have new passwords. Is there any possibility to reenter passwords for the exisisting accounts in thunderbird? I can't find this anywhere. Even if I close and open thunderbird again, it just says Thunderbird wasn't able to connect but no window requesting to enter password appears. Is there something that I'm missing? Thank you for helping.

I was using my email receiving and send in the late evening everything was fine. Next morning I get up and now I cannot send emails. What the heck happened. I've been using outlook and I hate it. I want my Thunderbird back. First it comes up with box that says "login to smtp.gmai.com with user name has fail.' Then asked to enter new password which I don't have but I try different passwords anyway. After a few tries it seems to connect to something and tries to send the message. But after a few seconds nothing happens. Did Thunderbird update that night and bigger things up? I'm so upset.

I cannot send files by email from Microsoft office. I get an error message telling me, "There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel."

Outlook is the default program in the Default Apps / Email section.

I have replaced Windows 10 on my laptop with Linux Mint 22 Cinnamon. I installed Thunderbird and, with a little diificulty with passwords, have my gmail accounts working. However I have a freenetname email address which appears to be installed. However when I seek to use it I am asked for a password. I enter the password that I use on my desktop for the same account but it is not recognised. I looked at the saved passwords (on my laptop) in Settings. None are displayed for the freenetname account and I can't see how to install passwords here to, perhaps, solve the problem. Some help would be very welcome. Thank you

Years of email folders have been rearranged and all my current client email folders are gone. Other folders are now in gray italics. This just happened suddenly when I went away from my computer for a few hours and then returned. I've tried to restart but nothing has improved. I opened my Gmail account and everything is also rearranged and/or missing from Gmail. This is my business, so I'm very concerned.

So, all of a sudden my incoming emails went directly to the "Junk" folder for no apparent reason. When I go to the Junk folder to view my emails, they don't show up in the right viewing column.

And when I try to send them back to my "Inbox," they don't go there and I have no idea where they go. I can't see them anywhere. I've checked my outgoing settings and they're where they are supposed to be....as well as my incoming server settings. They are where they should be. I use Comcast, and have checked with them, and those settings are correct

So at this point I have no idea what to do, and obviously need help from someone much more knowledgeable then me! Hopefully I've explained the issue clearly, and have made it easier for those of you out there. I'm not a computer dummy....but this has be quite baffled, as it came on suddenly, and had weird characteristics.

Thanks to all,

Michael...

Hello I am new to Thunderbird I am an Outlook user

Is there a way to set up the same shortcuts in Thunderbird as in Outlook?

For example I would love to set "CTRL + E" to place a cursor on the search bar, just like in Outlook. I searched all over the internet and ChatGPT and cannot find how to do it. Is it possible to override the default shortcuts Thank you in Advance Gary

Hello. I'm unable to delete or rename template folders except for the most recent created folder "Tampos", see the attached image. How to fix this? (Using version 128.10.0esr).

Hello, All of a sudden when turning Thunderbird on, I have found that all messages in my Inbox have gone ( except a few for last day or two). Looking around Thunderbird I have found all Inbox emails have bee dumped into my Trash folder! Please help - how can I get emails back where they belong and get Thunderbird back into working order? Very grateful for any help' Thank you, kindest regards Brian Benger PS where will I get your reply if my email not working??

I want to save a PDF from Thunderbird under a slightly different name from what is already existing within the directory. This would save me from repeatedly typing filenames.

For example my directory already contains "version1.pdf". I want to save an attached file as "version2.pdf". To do this I first search for "version" and highlight the file. Then I want to just change the 1 to a 2.

But the moment I highlight "version1.pdf" in the file list, the REPLACE button is greyed out. Is this intended behaviour?

TB 128.9.1esr, Ubuntu 25.04

Dear All

Unfortunately Thunderbird crashed and deleted ALL my emails in my inbox, decades worth, and nothing in deleted folder. Same when checking on webmail. Sent, drafts, etc still have the emails present.

Oddly only some accounts were affected.

Please let me know if there is any way to recover the emails. This happened less than 35mins back.

Greatly appreciate any help.

FYI I tried the below but since missing on webmail as well I dont think this helps as when I check the file size is very small:

hunderbird stores your emails locally in a profile folder. Here's how to find it:

Open Thunderbird.

Go to: Menu (☰) > Help > More Troubleshooting Information

Scroll to "Profile Folder", and click "Open Folder" (on Windows) or "Show in Finder" (on Mac).

Once inside:

Navigate to: Mail > [Your Mail Server Name] > Inbox or for IMAP: ImapMail > [Your Mail Server Name] > Inbox

Look for files:

Inbox (no extension) – this is your actual email data.

Upgraded from 128 to 138 recently

Previously I would have an INBOX tab open and several pdf documents from attachments open using the inbuilt viewer.

After closing Thunderbird and restarting it at a later time my tabs would load the open pdf attachments.

Now it still has the tab open but isn't able to load the pdf attatchment. I get the message below:

The address wasn’t understood

One of the following (imap) is not a registered protocol or is not allowed in this context.

You might need to install other software to open this address.

Address bar looks like this imap://my@mail.com.:993/fetch%3EUID%3E.INBOX%3E6339?part=1.4&filename=spec.of%20UFO-B%20series.pdf&type=application/pdf

Anyone have any ideas?

Thanks

Greetings,

I had issues with creating folders in TB client with Proton Mail Account it would not create folders so Proton Support to try this if this would work,and it did resolver my issue.

If anyone is having issues,if you have a proton mail account with TB you may try this

(ProtonMail)

May 5, 2025, 12:57 GMT+2 Hello,

Thank you for your message.

In the Bridge, all folders are shown under the "Folders" group, and all your labels are shown under the "Labels" group.

This is because IMAP does not support labels, and they have to be shown as folders.

To create a folder or label, you need to create it under "Folders" or "Labels".

Can you try this and let us know if it will work?

Let us know if we can provide any further assistance.

When using "Compact Folders," the compacting will stop on a certain folder (it changes) and says that I do not have enough space to complete the action. I usually ignore it, close that command, then Compact the folder in question by itself. Then it works, so all Folders are compacted.

Here is an image explaining the issue I've been suffering from the last two days. Before everything was fine :-(

Any search gives me "strange" results. The worst is when there are at least 25 emails in the folders and no one is found, and the list is empty... ... or if it finds some while the others are lost in the void and you're not aware of that??

Already, I've Rebuilt the index twice... no satisfaction.

I need that feature to work perfectly, otherwise I'm lost !!!!!

( Local folder is populated by at least 25 root folders + a lot of subfolders with many sub-sub-folders )

PS: 2° pic "Agrip" should give a result > I was searching "agrip"'s mails not yet moved in that Sub-Sub-folder

Since yesterday the tag pane no longer shows tagged messages. The tags are visible on the messages, and I can filter and search by tags, but the unified tag folders no longer work. I have looked in my profile folder. I saw one thread that recommended deleting the 'virtualFolders.dat' file and the Mail/SmartMailboxes folder from the profile and starting again, but that did not solve the problem.

Any suggestions would be welcome, are there any other files or folder where tag information is stored?

If you answer, thank you!