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Firefox browser thinks I'm a bot - a number of sites, e.g. SDS London, John Lewis, asks me to verify I'm human and it fails.

jbr replied
MollyP

I don't know what's happened but Firefox makes sites think I'm a bot. I keep being asked to verify I'm human, I tick the box, it spins and fails. I tick again, it fails. I have tried these sites on other browsers and it works so it's something going wrong in my Firefox. It happened after I loaded Protect My Choices and now even though I've disabled it, it doesn't work. I've amended to Standard in Privacy settings but that doesn't work either.

I don't know what's happened but Firefox makes sites think I'm a bot. I keep being asked to verify I'm human, I tick the box, it spins and fails. I tick again, it fails. I have tried these sites on other browsers and it works so it's something going wrong in my Firefox. It happened after I loaded Protect My Choices and now even though I've disabled it, it doesn't work. I've amended to Standard in Privacy settings but that doesn't work either.

All Replies (1)

Do these human checks have a brand? It sounds like Cloudflare — you can check their Turnstile test https://browser-compat.turnstile.workers.dev/ if it shows any errors.

Can you connect to their https://challenges.cloudflare.com/ without errors?

Would signing in using a new Private Window make any difference in case the previous attempts still keep the session evaluation around?

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