UNABLE TO SEND EMAILS FROM FREE-ONLINE (PLUSNET SERVER)
1. Was able to receive emails sent to my address xxxxxx@xxxxxxx.free-online.co.uk, but unable to SEND my replies. Was getting this notification: 'Send message error. Sending of message failed. An error occurred while sending mail. The mail server responded: Unknown sender. Please verify that your email address is correct in your account settings and try again, OK' (see attached). 2. Checked all settings, all correct as used to be before the problem started. 3. At some stage, I tried changing the password in Settings > Privacy & Security > Passwords > Saved passwords > Saved logins to see if that helped. It didn't. 4. I removed the free-online Server from the Saved logins (Provider: smtp://relay.free-online.net, User: xxxxxxx) with the intention of restoring it with a new password - but found I couldn't restore the free-online server. So I decided the best thing to do was to restore the password as it was before and to ask for help here. >>> That line has now been restored.
NB1. Free-online is a sub section of Plusnet. NB2. Last year I received an email from Greenby saying something about maybe taking over from Plusnet and that I would be notified if and when I had to do anything. I have not received any such instructions so left things as they were. Many thanks for your help from a not-very-techy so stressed old lady.
Izmjenjeno od strane Marilou
All Replies (4)
I do not know Plusnet, but I suggest using full email address in SMTP server, not just email prefix.
Thank you but I'm not sure what you mean - the smtp setting has always been 'smtp://relay.free-online.net', how do you suggest I add my email to this (my email address being xxxxxx@xxxxxxx.free-online.co.uk)? (sorry not sure what you meant by email prefix).
The error message you posted gave me the impression that your entry for 'user name' for SMTP server is gfinley, not the full email address. If true, most email providers require the full email address there.
Oh gosh I hadn't realised that screenshot showed my details. I've now deleted it, and please delete my user name from your post, I'd appreciate it. I've tried your suggestion but it didn't work, I got the same notif. as before (ie.it failed with my email address as a user name), plus the one I'm attaching now (Send message error). I entered the same password as it shows on the Saved logins settings, and the Authentication method is Normal, as it used to be (and as it is with my other email addresses).
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