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unable to send emails suddenly

  • 3 odgovori
  • 0 ima ovaj problem
  • Posljednji odgovor poslao sfhowes

rom623
rom623
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I am not able to send emails I have checked all my SMTA settings I am running version 147 and this just began on 1/26. I have turned off anti virus, run in safe mode and nothing works. I can send emails from my phone and using the provider webmail but not on my laptop. This is the msg I get

' Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) promail.ptd.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I am not able to send emails I have checked all my SMTA settings I am running version 147 and this just began on 1/26. I have turned off anti virus, run in safe mode and nothing works. I can send emails from my phone and using the provider webmail but not on my laptop. This is the msg I get '''''' Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) promail.ptd.net failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again'''.'''
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Izabrano rješenje

See https://support.mozilla.org/en-US/questions/1560757

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sfhowes
sfhowes
  • Top 25 Contributor
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Odabrano rješenje

See https://support.mozilla.org/en-US/questions/1560757

rom623
rom623 Vlasnik pitanja
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The solution worked but it might be a good idea to let people know that the last update may have created a problem for some users. I spent a lot of time trying to figure out why my email was not working.

sfhowes
sfhowes
  • Top 25 Contributor
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TB has no control over the server settings required by the provider. If ptd changed their settings, they could have notified their customers - unlikely, since only a small minority use desktop mail apps (most probably use webmail).

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