Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot change primary email address

  • 2 odgovori
  • 0 ima ovaj problem
  • 96 views
  • Posljednji odgovor poslao Terry

I have a secondary email address but it does not appear on my account. I need to change my primary email address. I try to type in the secondary address and it is rejected as"already exists". So I cannot proceed . Help!

I have a secondary email address but it does not appear on my account. I need to change my primary email address. I try to type in the secondary address and it is rejected as"already exists". So I cannot proceed . Help!

All Replies (2)

In order to change Primary login email you need access the the email account assigned for the login to verify the change in email login.

https://support.mozilla.org/gu-IN/questions/1266359 https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts

Do you have another account?