Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Firefox has just stopped working properly when I search on click on a link nothing happens - new download and up date yesterday - MS browsers operating OK

  • 1 odgovor
  • 1 ima ovaj problem
  • 6 views
  • Posljednji odgovor poslao Shadow110

252ch
252ch
more options

example put youtube address in address bar and clicked - nothing happened https://www.youtube.com/watch?v=DXNnXAd-WVE for 5 minutes + closed App then reopened and tried again - clicked on YouTube (Top Site) and again nothing seemed to happen then while I was typing this Firefox opened the original page https://www.youtube.com/watch?v=DXNnXAd-WVE but all that was shown was a blank video screen with the downloading circle 5 minutes later no change - so what is blocking the system? and retaining old data ?

example put youtube address in address bar and clicked - nothing happened https://www.youtube.com/watch?v=DXNnXAd-WVE for 5 minutes + closed App then reopened and tried again - clicked on YouTube (Top Site) and again nothing seemed to happen then while I was typing this Firefox opened the original page https://www.youtube.com/watch?v=DXNnXAd-WVE but all that was shown was a blank video screen with the downloading circle 5 minutes later no change - so what is blocking the system? and retaining old data ?

All Replies (1)

Shadow110
Shadow110
more options

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.