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Arhivirano
Thunderbird crashes why trying to attach a file!
With the latest version of Thunderbird, it will crash when I try to include an attachment! Once I click on attach, it does nothing, until I try to do something else, then it crashes! The version of Thunderbird has so many bugs in it, sometimes I can even look at an attachment! Its driving me nuts! Please help! Regards, David
Even though Thunderbird hangs (not responding) then crashes, it does not show a crash report! I cleared the crash reports just to verify that! As you can see there are none!
Application Basics
Name: Thunderbird Version: 38.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150608103712 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Ignore Aero (Hooks), 1.0.3.0, true, ignoreaero-x@rsjtdrjgfuzkfg.com
ImportExportTools, 3.2.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 4.0.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.foreground_color: #3333FF
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 38.0.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 121a9abe-39ef-4e2c-ac6b-5a68d88b3d5
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1435606708
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.npadobeaamdetect: 0
plugin.state.npappdetector: 0
plugin.state.npdeployjava: 0
plugin.state.npglance: 0
plugin.state.npgoogleupdate: 0
plugin.state.npintelwebapiipt: 0
plugin.state.npintelwebapiupdater: 0
plugin.state.npitunes: 0
plugin.state.npnv3dv: 0
plugin.state.npnv3dvstreaming: 0
plugin.state.nppdf: 0
plugin.state.npqtplugin: 0
plugin.state.npspwrap: 0
plugin.state.npwacomtabletplugin: 0
plugin.state.npwidevinemediaoptimizer: 0
print.printer_EPSON_WF-7620_Series.print_bgcolor: false
print.printer_EPSON_WF-7620_Series.print_bgimages: false
print.printer_EPSON_WF-7620_Series.print_colorspace:
print.printer_EPSON_WF-7620_Series.print_command:
print.printer_EPSON_WF-7620_Series.print_downloadfonts: false
print.printer_EPSON_WF-7620_Series.print_duplex: 1515870810
print.printer_EPSON_WF-7620_Series.print_edge_bottom: 0
print.printer_EPSON_WF-7620_Series.print_edge_left: 0
print.printer_EPSON_WF-7620_Series.print_edge_right: 0
print.printer_EPSON_WF-7620_Series.print_edge_top: 0
print.printer_EPSON_WF-7620_Series.print_evenpages: true
print.printer_EPSON_WF-7620_Series.print_footercenter:
print.printer_EPSON_WF-7620_Series.print_footerleft: &PT
print.printer_EPSON_WF-7620_Series.print_footerright: &D
print.printer_EPSON_WF-7620_Series.print_headercenter:
print.printer_EPSON_WF-7620_Series.print_headerleft: &T
print.printer_EPSON_WF-7620_Series.print_headerright: &U
print.printer_EPSON_WF-7620_Series.print_in_color: true
print.printer_EPSON_WF-7620_Series.print_margin_bottom: 0.5
print.printer_EPSON_WF-7620_Series.print_margin_left: 0.5
print.printer_EPSON_WF-7620_Series.print_margin_right: 0.5
print.printer_EPSON_WF-7620_Series.print_margin_top: 0.5
print.printer_EPSON_WF-7620_Series.print_oddpages: true
print.printer_EPSON_WF-7620_Series.print_orientation: 0
print.printer_EPSON_WF-7620_Series.print_page_delay: 50
print.printer_EPSON_WF-7620_Series.print_paper_data: 1
print.printer_EPSON_WF-7620_Series.print_paper_height: 11.00
print.printer_EPSON_WF-7620_Series.print_paper_name:
print.printer_EPSON_WF-7620_Series.print_paper_size_type: 0
print.printer_EPSON_WF-7620_Series.print_paper_size_unit: 0
print.printer_EPSON_WF-7620_Series.print_paper_width: 8.50
print.printer_EPSON_WF-7620_Series.print_plex_name:
print.printer_EPSON_WF-7620_Series.print_resolution: 1515870810
print.printer_EPSON_WF-7620_Series.print_resolution_name:
print.printer_EPSON_WF-7620_Series.print_reversed: false
print.printer_EPSON_WF-7620_Series.print_scaling: 1.00
print.printer_EPSON_WF-7620_Series.print_shrink_to_fit: true
print.printer_EPSON_WF-7620_Series.print_to_file: false
print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: NVIDIA GeForce GTX 680
Vendor ID: 0x10de
Device ID: 0x1180
Adapter RAM: 4095
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 9.18.13.4475
Driver Date: 11-12-2014
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17292)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 11
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.18.1 Basic ECC
3.18.1 Basic ECC
NSS Util
3.18.1
3.18.1
NSS SSL
3.18.1 Basic ECC
3.18.1 Basic ECC
NSS S/MIME
3.18.1 Basic ECC
3.18.1 Basic ECC
With the latest version of Thunderbird, it will crash when I try to include an attachment! Once I click on attach, it does nothing, until I try to do something else, then it crashes! The version of Thunderbird has so many bugs in it, sometimes I can even look at an attachment! Its driving me nuts! Please help! Regards, David
Even though Thunderbird hangs (not responding) then crashes, it does not show a crash report! I cleared the crash reports just to verify that! As you can see there are none!
Application Basics
Name: Thunderbird
Version: 38.0.1
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1
Profile Folder: Show Folder
(Local drive)
Application Build ID: 20150608103712
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (pop3) mail.comcast.net:110, alwaysSTARTTLS, passwordCleartext
OUTGOING: smtp.comcast.net:587, alwaysSTARTTLS, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions
Ignore Aero (Hooks), 1.0.3.0, true, ignoreaero-x@rsjtdrjgfuzkfg.com
ImportExportTools, 3.2.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 4.0.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.foreground_color: #3333FF
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 38.0.1
font.internaluseonly.changed: true
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 14
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 121a9abe-39ef-4e2c-ac6b-5a68d88b3d5
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1435606708
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.npadobeaamdetect: 0
plugin.state.npappdetector: 0
plugin.state.npdeployjava: 0
plugin.state.npglance: 0
plugin.state.npgoogleupdate: 0
plugin.state.npintelwebapiipt: 0
plugin.state.npintelwebapiupdater: 0
plugin.state.npitunes: 0
plugin.state.npnv3dv: 0
plugin.state.npnv3dvstreaming: 0
plugin.state.nppdf: 0
plugin.state.npqtplugin: 0
plugin.state.npspwrap: 0
plugin.state.npwacomtabletplugin: 0
plugin.state.npwidevinemediaoptimizer: 0
print.printer_EPSON_WF-7620_Series.print_bgcolor: false
print.printer_EPSON_WF-7620_Series.print_bgimages: false
print.printer_EPSON_WF-7620_Series.print_colorspace:
print.printer_EPSON_WF-7620_Series.print_command:
print.printer_EPSON_WF-7620_Series.print_downloadfonts: false
print.printer_EPSON_WF-7620_Series.print_duplex: 1515870810
print.printer_EPSON_WF-7620_Series.print_edge_bottom: 0
print.printer_EPSON_WF-7620_Series.print_edge_left: 0
print.printer_EPSON_WF-7620_Series.print_edge_right: 0
print.printer_EPSON_WF-7620_Series.print_edge_top: 0
print.printer_EPSON_WF-7620_Series.print_evenpages: true
print.printer_EPSON_WF-7620_Series.print_footercenter:
print.printer_EPSON_WF-7620_Series.print_footerleft: &PT
print.printer_EPSON_WF-7620_Series.print_footerright: &D
print.printer_EPSON_WF-7620_Series.print_headercenter:
print.printer_EPSON_WF-7620_Series.print_headerleft: &T
print.printer_EPSON_WF-7620_Series.print_headerright: &U
print.printer_EPSON_WF-7620_Series.print_in_color: true
print.printer_EPSON_WF-7620_Series.print_margin_bottom: 0.5
print.printer_EPSON_WF-7620_Series.print_margin_left: 0.5
print.printer_EPSON_WF-7620_Series.print_margin_right: 0.5
print.printer_EPSON_WF-7620_Series.print_margin_top: 0.5
print.printer_EPSON_WF-7620_Series.print_oddpages: true
print.printer_EPSON_WF-7620_Series.print_orientation: 0
print.printer_EPSON_WF-7620_Series.print_page_delay: 50
print.printer_EPSON_WF-7620_Series.print_paper_data: 1
print.printer_EPSON_WF-7620_Series.print_paper_height: 11.00
print.printer_EPSON_WF-7620_Series.print_paper_name:
print.printer_EPSON_WF-7620_Series.print_paper_size_type: 0
print.printer_EPSON_WF-7620_Series.print_paper_size_unit: 0
print.printer_EPSON_WF-7620_Series.print_paper_width: 8.50
print.printer_EPSON_WF-7620_Series.print_plex_name:
print.printer_EPSON_WF-7620_Series.print_resolution: 1515870810
print.printer_EPSON_WF-7620_Series.print_resolution_name:
print.printer_EPSON_WF-7620_Series.print_reversed: false
print.printer_EPSON_WF-7620_Series.print_scaling: 1.00
print.printer_EPSON_WF-7620_Series.print_shrink_to_fit: true
print.printer_EPSON_WF-7620_Series.print_to_file: false
print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_bottom: 0
print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_left: 0
print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_right: 0
print.printer_EPSON_WF-7620_Series.print_unwriteable_margin_top: 0
Graphics
Adapter Description: NVIDIA GeForce GTX 680
Vendor ID: 0x10de
Device ID: 0x1180
Adapter RAM: 4095
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version: 9.18.13.4475
Driver Date: 11-12-2014
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17292)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: false
GPU Accelerated Windows: 1/1 Direct3D 11
AzureCanvasBackend: direct2d 1.1
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: direct2d 1.1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.8
4.10.8
NSS
3.18.1 Basic ECC
3.18.1 Basic ECC
NSS Util
3.18.1
3.18.1
NSS SSL
3.18.1 Basic ECC
3.18.1 Basic ECC
NSS S/MIME
3.18.1 Basic ECC
3.18.1 Basic ECC
All Replies (5)
weewood, do you still have the problem after updating to version 38.1.0??
The update to 38.1 did not solve my problem! I can turn off my antivirus software and still have the problem! It also will fail trying to open an attachment! Very frustrating! Regards, David
I should have asked, does it happen in safe mode?
https://support.mozilla.org/en-US/kb/safe-mode
Are there file shares defined from your PC to another computer that aren't connecting?
Does it happen if you disable automatic safe at tools | options | composition | general ?
I used Thunderbird in Safe Mode and the same failure occurs! I don't share files with another computer. Thunderbird worked fine for me before the 38.0 update. I've tried going back to a previous level but Thunderbird always runs the update to 38.0, and now to 38.1.
Sorry we're not solving your problem. Can you file a bug report please at https://bugzilla.mozilla.org/enter_bug.cgi?product=Thunderbird
To disable updates so that you can stay on an older version go to Tools | Options | Advanced | Updates | Never check