Firefox Community Forum

Please help, it looks like my passwords are not synced anymore on any Mozilla I use. I sue a Mozilla portable at home and a classic desktop on my office. The synchronyzation works for bookmarks, browse history and download history but not a single password is imported on my sessions ! My files are present : see screenshot01 so my passwords are here. Login.json contains data. So what's the problem. The debug mode said that : see screenshot 02 Thanks for the help

Last month I installed Firefox on my brand new Windows 11 PC. The PC is set up using UK English as the default language and all the applications, including Norton extensions in Firefox v 153.0.3 (64bit), install in English.

The one exception is the Norton AntiTrack extension downloaded and installed from MS Store. It installs in English on MS Edge, but on the same day installed from MS Store on Firefox in French.

I have uninstalled AntiTrack and Firefox from my PC and then reinstalled them after rebooting, but it still insists on reinstalling in French. I can find no way to change the language setting in AntiTrack.

Does anybody have any suggestions to solving this problem.

NB AntiTrack also installs in English on our Android tablet and phones.

Why the h377 did firefox change the screen shot tool by removing it from the address bar AND delete the center search bar, along with changing the location of all my recent web visit from the along the bottom of the screen? This is annoying and unhelpful to pc users, I need these functions back like they were in order to us your site on my pc. I donot and will never use firefox on my phone. If these functions are gone, then I will have leave as well. Either that or remove the update from my pc and cease ALL further updates.

Has anyone reported this before? I am working as a contractor for a BigTech company. I am using an online platform/tool of theirs for several years now but after a recent update the work area doesn't show scroll bars anymore. That means I cannot scroll the editor window and can't go beyond the first page. This makes working (and earning money) almost impossible. As even for the tiniest edit I have to download huge tasks which is extremely time-consuming. An inquiry with my manager there indicated that other contractors on firefox experience the same issue. so they consider it a firefox compatibility issue of some kind. They gave me the advice to use Chrome, Edge or Safri instead. Well, I use firefox because I do not want to use Chrome/Edge... Don't know about Safari but my PC is on Windows... Any idea what can cause it and how to resolve the issue?

I live in Europe, where this stupid age verification law is in effect. I get around this by using a VPN. The problem is that I have two Firefox profiles set up with the same VPN and the same country. The issue occurs on X (formerly Twitter). On one profile, the VPN works as it should and I no longer need to verify my age, but on the other profile, the VPN has no effect and X (Twitter) asks me to verify my age. Yet the VPN is definitely enabled. I’ve cleared the cache and cookies, but nothing helps. It’s driving me crazy. Does anyone have any idea what the problem might be?

Ich habe seit einiger Zeit das Problem, dass sowohl in Firefox als auch in der Thunderbird-SW die Passwortmanager unregelmäßig automatisch (?) gelöscht werden. Sämtliche Passwörter habe ich in einer Datei gesichert, es ist aber unheimlich lästig, wenn ich dauernd die Datei wieder einlesen muss. Auf meinem Laptop habe ich dieses Problem nicht. Beide Geräte werden mit Windows 11 betrieben.

Russian language Уважаемые господа, мне нужна помощь в удалении моего эккаунта mazur.farmamed@gmail.com. По рекомендации, я создал еще один эккаунт, моей жены getochka.mazur@gmail,com, регистрация прошла успешно, к нему я попытался подключить дополнительный эккаунт mazur.farmamed@gmail.com, но ничего не получилось, так как к моему эккаунту привязана возможность вторичной авторизации и изменить пароль и ввести 6-значный код я не могу. Поэтому самым простым способом, я прошу удалить мой эккаунт mazur.farmamed@gmail.com. Я его заново создам и определю вторичную авторизацию к моему телефону +79184844844. Электронная почта у меня работает постоянно и мне хотелось бы продолжать пользоваться эккаунтом firefox с именем моей почты mazur.farmamed@gmail.com , а не моей жены getochka.mazur@gmail.com. Прошу ответить на мой e-mail: mazur.farmamed@gmail.com. Надеюсь на Вашу помощь, С уважением, Андрей Мазур, +79184844844, e-mail: mazur.farmamed@gmail.com 09.08.2026 г.

Racenet is a formguide put out by News Corp and subsribed to by mug punters like me but i am unable to download it with the message 403 ERROR the request could not be satisfiedbold text

When I use Facebook with my Firefox browser the site just has to many issues. The site keeps hanging up and just sort of stalls out when I try to access messages and notifications that I download from the site. I took the suggestion of clearing my cache. That did nothing. Clearing my history didn't make a difference either. Being this problem doesn't happen with Chrome or Safari, it must be a Firefox problem. So, what more can I do to make using Facebook with Firefox a better experience? Sure would appreciate help.

I didn't know I need to keep a device on if I want to sync my old data. I read it thoroughly. This is annoying, I don't want to lose my Sync data from this because I didn't know. How do you guys retain your Sync data if I were to reset my password? My computer just got fixed and I don't like this greeting of where all my data like history and bookmarks flushed down because I wasn't signed-in in a device nor did I place a key or something.

Здравствуйте. Я установил сертификаты по инструкции, которая лежит на s.sber.ru/70VQ2B . После этого в мозилле не прогружается полностью окно входа на online.sberbank.ru, не видно содержимого фреймов (сейчас попробую сделать скриншот). В Microsoft Edge работа нормальная. Удаление сертификатов, перезапуск браузера и компьютера не помогли. На других компьютерах ещё не проверял. Посоветуйте, пожалуйста, что можно сделать. Windows 10, Firefox 153.0.3 (64-разрядный).

Hi! I have been using Firefox for quite some time, and as of yesterday I have encountered a problem. Any site I try to watch video on, be it Twitch, Youtube, etc., the videos now pause every 1-2 seconds to buffer for 4-5 seconds. The progress bar at the bottom of the Youtube videos will say they are loaded well passed the point its stopping to "buffer" at, and this is only occurring on Firefox, I have tested other browsers and am not encountering this issue. Troubleshoot mode also doesn't change anything, and neither does private browsing.

i accepted a free trial for vpn. I do not want to be charged for vpn. i dont find vpn usefull. websites dont allow access when Im using vpn. do not add to my account.

Hello if i backup my data on firefox account then i sign into new device then i again login my email and firefox acc then i did not got my passwords or bookmarks and history again. Then what's the use of that backup ? is that offline or online backup if offline then what if i reset my pc and then login back ? if online then there is no option to backup that data. Help me to get back my data.

Background: On August 6th morning EST after the August 5 2026 update, attempting to use firefox lead to the window with the "end process" button so I had to close the browser multiple times and then the next time I opened firefox, the bookmarks and history were wiped. I was able to restore using a backup saved on the computer and continue as normal (aside from losing some Cookie Clicker progress, reinstalling Tampermonkey userscripts, and redoing browser extension settings) but now there's an issue with trying to backup firefox data.

Issue: Trying to back up my firefox data leads to a "There was a problem backing up. Try again in a few minutes."

When going to about:config and typing browser.backup.backup-debug-info, I get {"lastBackupAttempt":1786243812,"errorCode":9,"lastRunStep":13}

When looking at Broswer Console, there is an entry saying BackupService: Could not create C:\Users\USERNAME\Documents\Restore Firefox\desktop.ini: NotAllowedError: Could not write to `C:\Users\USERNAME\Documents\Restore Firefox\desktop.ini': failed to open file for writing (NS_ERROR_FILE_ACCESS_DENIED) BackupService.sys.mjs:4116:23 but I don't know how to address that.

My Windows 11 PC crashed but i was able to recover copy of my firefox profile. I copied previous profile folders and i am able to access those profiles using firefox.exe -P command.

But profiles don't show up in the new profile switcher. How can i restore them to modern way profiles work.

i don't want to setup accounts and sync for my profiles.

new computer. log into firefox, nothing is saved. pin an app, come back and it's gone. have to log into the app EVERY TIME. have to log into firefox too. why is it not saving anything???

Hello,

I'm seeking support to try to resolve an issue that has recently started happening. I can't be the only one who is experiencing this, so if this is resolved others can benefit too. I'm not a complete novice, but neither do I claim to be an I.T. expert.

I use my ISP's webmail service to access my emails. I'm aware I could use an email client, but I prefer to access via a web browser and have done so for many years. About a week ago, I was no longer able to sign in to my webmail. I thought it may be a problem with my provider, so I checked using other web browsers - Safari on iOS which worked and Microsoft Edge (using the same internet connection, same desktop PC) which also worked and continues to work without issue. I can only think it must be something wrong with Firefox? I can access the sign in page as normal using Firefox and select my email address, but after attempting to login I always get the same error message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

   Use a device you've signed in on before
   Try again from a familiar connection
   If you're on a VPN, switch it off and have another go 

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I have 2 extensions installed in Firefox - Adblock Plus and Ghostery. I have already added the specific URLs to the allowed websites list (first is the sign in page, second is what it redirects to):

mail2.virginmedia.com oauth.virginmediao2.co.uk

I have searched around for possible solutions, to no avail. Virgin Media advise only signing in on their main home page, but I've never done this as its just another step and extra unnecessary clicks. I don’t want to constantly be bombarded with news, offers and promotions every time I want to check my email, so I only use the direct webmail sign in.

I have tried clearing cache, cookies, etc. Then I tried to refresh Firefox, none of which worked. I also tried uninstalling Firefox, then using CCleaner to perform a clean up and registry scan to fix any possible issues, followed by a clean installation. To my surprise, I was able to sign in to webmail OK. However, the next morning, I got the same error. The only other settings I have tried tweaking is adding exceptions to turn off "Enhanced Tracking Protection" and "Block pop-ups and third-part redirects" on those 2 web addresses.

Any suggestions or options to try would be appreciated.