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Sync not working correctly all the time

Thunderbird for Android Connectivity
richard.huetter replied
richard.huetter
richard.huetter

I activated message synchronisation for 15 min. intervall. The first few syncs were working correctly (around 3), then I'm just able to sync manually. In the thunderbird app settings, I already activated the battery setting to not restricted (I'm using my phone in german, not sure if the translation is 100%). Before that, I was not even getting the first syncs. How is it possible to sync reliable in the set intervall?

I activated message synchronisation for 15 min. intervall. The first few syncs were working correctly (around 3), then I'm just able to sync manually. In the thunderbird app settings, I already activated the battery setting to not restricted (I'm using my phone in german, not sure if the translation is 100%). Before that, I was not even getting the first syncs. How is it possible to sync reliable in the set intervall?

All Replies (2)

Monica Ayhens-Madon
Monica Ayhens-Madon
  • Moderator
Mozilla Staff

Richard,

Can you let me know what make and model of phone you are using?

Do you also have background sync set to 'Always' in Settings > General Settings > Network?

We are having some issues with message sync that we're working on improving, but I want to help check these issues as well, to make sure this issue isn't caused by something we can easily fixed!

richard.huetter
richard.huetter Question owner

Hello Monica,

I'm using a Galaxy A14. I don't have the specific setting you are mentioning, but when I'm in Thunderbird App info > Mobile data: Allow background data usage = ON Allow data usage while Data saver is on = ON

I don't have the sync problem with the Gmail App. And I also use an app called Davx5, which is correctly syncing (Contact and Calendar data).

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