Join us to show up for other Firefox users 🦊. Earn fun badges and Mozilla swag vouchers! Find out more: https://mzl.la/askafox150

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't authenticate Outlook email due to suspected webpage issue

  • No replies
  • 0 have this problem
  • 33 views
  • Open

When trying to add my Outlook account, I am stuck at the authentication step. The webpage doesn't work. The screen recording I've attached is what happens on the second time and later; the first time it shows a different page (saying "The app named Thunderbird will be granted these permissions [... a list of permissions]; allow?" and I clicked "Allow") but it doesn't work either.

There is a "在 浏览器 浏览器中打开" option ("Open in browser browser" haha; it refers to Xiaomi system browser") but it opens a "Cannot find this page" error page. The "在 Edge 中运行" ("Run in Edge") button is unclickable.

Translation of the screen recording: Trying to log in to Thunderbird Android? Only continue if downloaded the app from trusted app store or website. [Cancel/Continue]

Screen recording at https://wwblo.lanzoub.com/itYge3mz8rlc (extract code: cnme)

When trying to add my Outlook account, I am stuck at the authentication step. The webpage doesn't work. The screen recording I've attached is what happens on the second time and later; the first time it shows a different page (saying "The app named Thunderbird will be granted these permissions [... a list of permissions]; allow?" and I clicked "Allow") but it doesn't work either. There is a "在 浏览器 浏览器中打开" option ("Open in browser browser" haha; it refers to Xiaomi system browser") but it opens a "Cannot find this page" error page. The "在 Edge 中运行" ("Run in Edge") button is unclickable. Translation of the screen recording: Trying to log in to Thunderbird Android? Only continue if downloaded the app from trusted app store or website. [Cancel/Continue] Screen recording at https://wwblo.lanzoub.com/itYge3mz8rlc (extract code: cnme)
Attached screenshots

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.