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crash: error: expected value at line 1 column 1

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  • Last reply by Wayne Mery

Hi

Thunderbird is crashing with error message: expected value at line 1 column 1

Error message in crash dialog box: " Thunderbird Crash Reporter Thunderbird had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details expected value at line 1 column 1 Restart Thunderbird | Quit Thunderbird "

troubleshooting so far:

  • How often? periodically (sometime within minutes of loading, sometime hours).
  • uninstalled, rebooted, reinstalled Thunderbird (using winget)
  • created a NEW profile (have to re-download mail / folders ... taking day(s?) ... since when I walk away and come back hoping download has finished but it has crashed) ... not sure when it will get caught up ( main mail file is huge (20+GB) )
  • tried: accessibility.force_disabled changed from 0 to 1 (found suggestion in a google search)
  • tried: troubleshoot mode (even though I don't use any add-ons)
  • I use multiple mail accounts (although currently I'm only using main one, trying to isolate problems)

Thanks for help.

Hi Thunderbird is crashing with error message: expected value at line 1 column 1 Error message in crash dialog box: " Thunderbird Crash Reporter Thunderbird had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash. Details expected value at line 1 column 1 Restart Thunderbird | Quit Thunderbird " troubleshooting so far: * How often? periodically (sometime within minutes of loading, sometime hours). * uninstalled, rebooted, reinstalled Thunderbird (using winget) * created a NEW profile (have to re-download mail / folders ... taking day(s?) ... since when I walk away and come back hoping download has finished but it has crashed) ... not sure when it will get caught up ( main mail file is huge (20+GB) ) * tried: accessibility.force_disabled changed from 0 to 1 (found suggestion in a google search) * tried: troubleshoot mode (even though I don't use any add-ons) * I use multiple mail accounts (although currently I'm only using main one, trying to isolate problems) Thanks for help.

All Replies (1)

Do you have a VPN and does disabling it help? If so, suspect DNS resolution.

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