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Message Filter Add Window is too large; "OK" button not visible on screen.

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  • Last reply by Toad-Hall

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Hello; Windows 10 & current version of Thunderbird. I am trying to add Messages Filters to filter out spam (getting more and more of that!) but the "OK" button on the add message filter is below the bottom of the screen. The window cannot be raised or resized to make the button visible. Photo below. Moving window does not allow me to raise window above top of screen. Keyboard (Alt-Enter) / Move will not work. Changed windows screen size just makes window larger but button still below bottom of screen.

Non-functional work around. Highlight Message name. Press Shift-Tab TWICE. Press ENTER. UGLY!

Tech since DOS 3.0

Thank you for your time and attention.

Hello; Windows 10 & current version of Thunderbird. I am trying to add Messages Filters to filter out spam (getting more and more of that!) but the "OK" button on the add message filter is below the bottom of the screen. The window cannot be raised or resized to make the button visible. Photo below. Moving window does not allow me to raise window above top of screen. Keyboard (Alt-Enter) / Move will not work. Changed windows screen size just makes window larger but button still below bottom of screen. Non-functional work around. Highlight Message name. Press Shift-Tab TWICE. Press ENTER. UGLY! Tech since DOS 3.0 Thank you for your time and attention.
Attached screenshots

Chosen solution

In that image, I notice the top title bar font is a lot smaller than the rest of the font. I'm not seeing that difference but can you check a setting because I know this does effect everything in Thunderbird.

  • In Settings > General
  • Scroll to bottom and click on 'Config Editor'
  • In search type: pixel
  • Look for: layout.css.devPixelsPerPx

It should have a negative number: -1.0 If it has anything else then click on the 'Reset' curved arrow on the right OR click on the pencil icon , remove all content and then type : -1.0 and click on the tick icon to save. Then reopen the Message Filters and click on New

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The solution I have found is to click the box in upper right to expand thunderbird to full screen prior to clicking tools>message filters. Also, the match window can be reduced if that helps.

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I use resolution 1920 x 1080 and scale 100%

In windows search type : resolution select 'change the resolution of the display'

What is the computer 'screen resolution' and 'scale' percentage?

I've located a bug report which seems to discuss this issue, so if I have some info to tell them about you problem it may help get things sorted.

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In 128.10.0

I have found you can resize the 'Message Filters' window but not the 'Filter Rules' window where you create the filter.

In beta 139.0b3

I can increase the width and height of the 'Filter Rules' window but it does have a minimum, so you cannot reduce beyond that preset size.

bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1879791

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Toad-Hall said

I use resolution 1920 x 1080 and scale 100% What is the computer 'screen resolution' and 'scale' percentage?

Thank you for your reply. I use 1920 x 1080 and scale 125%. Some apps don't like that scaling and Some of the things I use are abondonware so the scaling affects them. I started computer and changed scaling to 100% before starting Thunderbird but still window extends below bottom of screen.

Yes; I saw and tried to resize the filter ruless but this doesn't change the overall size of the window. You are correct, it has a minimum size that you cannot go below.

I am a LOOONNNGGGG time user of Thunderbird I wonder if there is a way to reset the config file back to default. I made the text font smaller in the General settings & Advanced settings, but this had no effect on the Add Message Filter window.

Modified by randyrls

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Chosen Solution

In that image, I notice the top title bar font is a lot smaller than the rest of the font. I'm not seeing that difference but can you check a setting because I know this does effect everything in Thunderbird.

  • In Settings > General
  • Scroll to bottom and click on 'Config Editor'
  • In search type: pixel
  • Look for: layout.css.devPixelsPerPx

It should have a negative number: -1.0 If it has anything else then click on the 'Reset' curved arrow on the right OR click on the pencil icon , remove all content and then type : -1.0 and click on the tick icon to save. Then reopen the Message Filters and click on New

Did this help ?

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Toad-Hall said

'
  • Look for: layout.css.devPixelsPerPx
It should have a negative number: -1.0

Yes that resolved the problem. I had changed that entry to -1.7 to enlarge the text used in the UI. It is a bit small for these old eyes. Thank you for your help!!

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Good to hear we solved the initial issue. Font size in Thunderbird can be managed via: Menu app icon (3 lines) > Font Size > click on the + sign to increase font size in the UI. Repeat the clicks to increase the default 12px to a higher number so it suits your requirements.

You can also use the 'Density' option to increase the distance between items in Folder Pane and Message List. There are three options - Compact, Default and Relaxed

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