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Issue with Thunderbird Account Setup - Credentials Not Displayed

Wayne Mery replied
Liam Smith

I am experiencing an issue while setting up my account in Thunderbird. After entering my email and password during the Account Setup process, the "Enter Credentials" window appears with a URL in the address bar. However, the window does not display any content.

I have attached a screenshot for your reference.

Could you please assist me in resolving this issue?

Thank you in advance for your help.

Best regards, Vasyl

I am experiencing an issue while setting up my account in Thunderbird. After entering my email and password during the Account Setup process, the "Enter Credentials" window appears with a URL in the address bar. However, the window does not display any content. I have attached a screenshot for your reference. Could you please assist me in resolving this issue? Thank you in advance for your help. Best regards, Vasyl
Attached screenshots

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