Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

NEED HELP: Thunderbird Profile import

  • 3 replies
  • 0 have this problem
  • Last reply by david

more options

Hello all together,

i just reinstalled my whole pc, win10 64. I exported my profile including all possible data, the .zip was too big to import so i copied it into the profile folder, on my desktop, in another foldet etc. But i always get the error message shown in the picture. This is my only chance to have access to my (partly) old email accounts... that's why i followed all steps, but i cannot import everything. I REALLY need your help and would appreciate it A LOT.

Thank you in advance!

Hello all together, i just reinstalled my whole pc, win10 64. I exported my profile including all possible data, the .zip was too big to import so i copied it into the profile folder, on my desktop, in another foldet etc. But i always get the error message shown in the picture. This is my only chance to have access to my (partly) old email accounts... that's why i followed all steps, but i cannot import everything. I REALLY need your help and would appreciate it A LOT. Thank you in advance!
Attached screenshots

All Replies (3)

more options

Please tell explicitly how you exported the profile. Was it a zip created by the Tools>export menu?

Helpful?

more options

Yes, i used the built in way to export/create my profile and yes, a zip was created, but too big (4GB)

Modified by Irgendwer wer

Helpful?

more options

Creating large zip files is not recommended for large files. You may be able to fix or extract by using a dedicated zip utility such as the one at https://www.diskinternals.com/zip-repair/ If that works for you, post back with screenshot of the extract and I'll try to assist in copying it back to Thunderbird.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.