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Email folders

diann371

I have migrated my Comcast email account to Thunderbird. Some of my folders are missing. I can see and access Inbox, Sent, Trash and one of the other folders I had created on my Comcast email site. I can't figure out how to get he other folders to migrate to Thunderbird. I have deleted and re-added the Comcast account. Previously I used Thunderbird with my work email and all of my folders were visible.

I have migrated my Comcast email account to Thunderbird. Some of my folders are missing. I can see and access Inbox, Sent, Trash and one of the other folders I had created on my Comcast email site. I can't figure out how to get he other folders to migrate to Thunderbird. I have deleted and re-added the Comcast account. Previously I used Thunderbird with my work email and all of my folders were visible.

All Replies (2)

Chosen Solution

If the account is IMAP, right-click the account in the Folder Pane, Subscribe, Refresh, and check the boxes for the desired folders.

Thank you so much. Very easy.