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background service error Win 10

  • 2 replies
  • 3 have this problem
  • 67 views
  • Last reply by mmrvichin

Baris
Baris
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I'm unable to start the VPN. I get an error "background service error". I've tried logging out and back in as well as reinsalling the app. I've attached an screen shot from the debug output that appears to show when it's failing.

I'm unable to start the VPN. I get an error "background service error". I've tried logging out and back in as well as reinsalling the app. I've attached an screen shot from the debug output that appears to show when it's failing.
Attached screenshots

Chosen solution

Hello there,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it from vpn.mozilla.org, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

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All Replies (2)

JC
JC Mozilla Staff
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Chosen Solution

Hello there,

Try signing out of the Mozilla VPN (you can do this by going to the gear icon on the top right of the application, then scrolling down to "Sign out"), uninstalling it, re-downloading it from vpn.mozilla.org, and reinstalling it. The sign out is an important part of the process due to deleting some files that otherwise don't get purged. This usually resolves these kinds of issues.

Let me know if that helps.

Baris
Baris Question owner
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Didn't work the first time but did the second.