Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have no text on my e mails. New ones coming in and existing opened ones. This has not happend on sent ones

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by Toad-Hall

mummymuz
mummymuz
more options

My in box has all the titles of my e mails but no text. This applies to new ones coming in and existing ones that are already opened. The sent box still has e mail text.

My in box has all the titles of my e mails but no text. This applies to new ones coming in and existing ones that are already opened. The sent box still has e mail text.

All Replies (3)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

try reindexing so the index matches what is actually in the Inbox. Right click on Inbox folder and select 'Properties' click on 'Repair folder' button click on OK

select another folder and then reselect the Inbox.

mummymuz
mummymuz Question owner
more options

That has enabled me to open text on all my old e mails but all my unopened e mails and everything I received in the last 2 weeks have disappeared. I have nothing from 22 January until your reply 6 minutes ago. No, they are not in the archives, not in deleted and not elsewhere in my inbox.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Ok. That means those emails were already gone and the index was not in synch with reality, but now it is.

At this point...Do not compact folder(s).

Is it a gmail account? If yes, Logon to webmail using a browser. Is email in the 'All Mail' folder? If yes, put in Inbox.

Is this an imap or POP mail account?

Do you have an Anti-Virus product scanning:

  1. Thunderbird on Startup?
  2. Emails you receive or send?

what AV product are you using? If it does detect something, what settings have you set it up to do? does it auto fix or ask you what to do?

I'm asking because it could have detected something it did not like for some unknown reason and tried to fix the Inbox. It would not know anything about the index file, so leaving it intact thus appearing out of synch.

If pop mail account: In thunderbird

  • Help > TRoublshooting Information
  • click on 'open folder'

a new window opens showing profile folder name

  • Close Thunderbird now - this is important

click on 'Mail' folder click on mail account name

you should see the 'Inbox' mbox file - it has no extension. Open the 'Inbox' file using Notepad Each email will start with these lines: this is an example

  • From - Sun Dec 28 18:14:40 2014
  • X-Mozilla-Status: 0001
  • X-Mozilla-Status2: 00800000

Use 'Edit' > 'Find' Starting at the top use the look for this line: X-Mozilla-Status: 0001

Make sure each X-Mozilla-Status: has the number 0001 edit the number as required working down through the document. Save the file. delete the 'Inbox.msf' file. A new one will be auto created. Restart Thunderbird.


REport back on results etc